Document-Based Cases for Technical Communication

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ISBN: 9781457615023 | 1457615029
Cover: Paperback
Copyright: 7/18/2012

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With more than fifty sample documents and seven context-rich workplace scenarios, Document-Based Cases for Technical Communication gives students the opportunity to work directly with the kinds of documents and situations they'll encounter in the professional world. For the second edition, we've increased coverage of online genres and social media to give students the skills necessary to tackle technical communication in the digital age. Each of the seven cases includes

Preface for Instructors	p. iii
Introduction for Students	p. v
Graphics: Selecting and Presenting Data	p. 1
The Situation	p. 1
Sample APR Calculations for a Women's Golf Team	p. 2
The Challenge	p. 2
Your Job	p. 3
When You're Finished	p. 3
Evaluate the Effectiveness of Graphics	p. 4
Line Graph of Academic Achievement Trends	p. 4
Bar Graph of Academic Achievement for All Women's Sports	p. 5
Assess and Improve Communication Strategies	p. 6
APR Statistics for Women's Sports, 2009-2010	p. 6
APR Statistics for Men's Sports, 2009-2010	p. 7
APR Snapshot	p. 8
Create Effective Graphics and Speaker's Notes	p. 9
Average Multi-year APR Scores, 2009-2010	p. 10
Write a Press Release, and Integrate Text and Graphics	p. 11
Press Release Outline	p. 12
E-mail with Information for Presentation Handout	p. 84
Definitions and Descriptions: Helping Your Readers Understand	p. 15
The Situation	p. 15
Bayside's Community Garden	p. 15
Model Parenthetical and Sentence Definitions	p. 16
The Challenge	p. 16
Your Job	p. 17
When You're Finished	p. 17
Analyze Parenthetical and Sentence Definitions	p. 18
Parenthetical Definitions	p. 18
Sentence Definitions	p. 19
Evaluate and Revise Descriptions	p. 20
Object Description of Beneficial Insects	p. 20
Mechanism Description of Garden Tiller	p. 21
Process Description of Erosion Control	p. 22
Object Description of USDA Plant Hardiness Zone 8b	p. 23
Clarify Definitions with Graphics	p. 24
Write Definitions	p. 25
E-mail with Gardening Terms to Be Defined	p. 25
Correspondence: Considering Your Reader's Point of View	p. 27
The Situation	p. 27
Axel Geirsson	p. 27
The Challenge	p. 27
Your Job	p. 28
When You're Finished	p. 28
Evaluate and Revise an Internal Memo	p. 29
Memo on H₂O Pro-TechT Features	p. 29
Evaluate and Revise a Response to a Customer	p. 30
Customer Claim Letter	p. 30
Response to Customer Claim Letter	p. 31
Respond to Customer Claims	p. 32
Customer Claim E-mail 1	p. 32
Customer Claim E-mail 2	p. 33
Write Microblogs and a Blog Post	p. 34
Microblog Posts Critical of Company	p. 34
Blog Post Critical of Company	p. 35
Proposals: Seeing Proposals through Reviewers' Eyes	p. 37
The Situation	p. 37
Sample Funded Proposal	p. 38
The Challenge	p. 39
Your Job	p. 39
When You're Finished	p. 39
Evaluate Proposals	p. 40
Skyview Coalition Proposal	p. 40
Gameday Brigade Proposal	p. 41
Teen Initiative Plan Proposal	p. 42
Defensive Driving Course Proposal	p. 43
Reflect on the Review Process	p. 44
Respond to Proposals	p. 44
Write a Proposal	p. 45
Reports: Learning to Write in an Organization	p. 47
E-mail with Notes on Bicycle Helmet Program	p. 45
Reports: Learning to Write in an Organization	p. 47
The Situation	p. 47
The Challenge	p. 47
Cover of the EIA's Web Editorial Style Guide	p. 48
Your Job	p. 48
When You're Finished	p. 49
Learn about an Organization's Reports	p. 50
"About EIA" Page of the EIA Web Site	p. 50
"Mission and Overview" Page of the EIA Web Site	p. 51
"EIA Offices" Page of the EIA Web Site	p. 52
Preface from International Energy Outlook2010	p. 53
Compare and Evaluate Report Designs	p. 55
Web Page of Most Recent International Energy Outlook Report	p. 55
Web Page of Archived International Energy Outlook 2010	p. 56
Highlights Page from Printed Version of Archived International Energy Outlook 2010	p. 57
Task3 Learn about Appropriate Report Content	p. 58
Page from Greenhouse Emissions Report	p. 58
Excerpt on Energy-Related Carbon Dioxide Emissions from Greenhouse Emissions Report	p. 59
Excerpt on Residential-Sector Carbon Dioxide Emissions from Greenhouse Emissions Report	p. 60
Use an Organization's Style Guide	p. 61
E-mail Query on How to Develop a Preface	p. 61
E-mail Query on How to Format a Table	p. 62
Instructions: Guiding Readers in Performing a Task	p. 63
The Situation	p. 63
Engineer's Sketch of ECG Lead II Waveform Display	p. 63
The Challenge	p. 63
Your Job	p. 64
When You're Finished	p. 64
Plan an Interview with a Subject-Matter Expert	p. 65
E-mail Requesting Information on the Priti4.3 Monitor	p. 61
Evaluate Instructions	p. 66
Engineer's Sketch of Monitor User Interface	p. 66
Basic Instructions for Operating Priti5 Monitor	p. 67
Write Instructions	p. 68
Notes for Operating Priti5 Monitor	p. 68
Develop an Online Training Module	p. 71
Presentation Graphics: Highlighting Important Information	p. 73
The Situation	p. 73
Sample E-mail Announcing Open Enrollment Meeting	p. 74
The Challenge	p. 74
Your Job	p. 74
When You're Finished	p. 75
Design Presentation Slides	p. 76
Opening Slide for Presentation	p. 76
Presentation Slide with Agenda	p. 77
Presentation Slide on the Paper Application	p. 78
Present Information Visually	p. 79
Presentation Slide with Pie Chart	p. 79
Presentation Slide on Survey Results	p. 80
Presentation Slide on Benefits	p. 81
Create an Online Presentation	p. 82
Presentation Notes	p. 83
Prepare a Handout	p. 84
E-mail with Information for Presentation Handout	p. 84
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Document-Based Cases for Technical Communication

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