eBusiness and Workplace Redesign

As the growth in teleworking, 'virtual teams', and 'virtual enterprises' has shown, the economic landscape is increasingly characterized by an ability to work across spatial and organizational boundaries. Only with this redesign of working methods and business processes can the promise of the digital age be delivered. This book draws upon an international, multi-disciplinary team of contributors to present the most recent academic research on the subject of e-commerce.

List of figures

ix

List of tables

xi

List of contributors

xii

Guest foreword

xvi

Preface

xvii

Acknowledgements

xix

Introduction: eBusiness issues and workplace design

1

(4)

Paul Jackson

References

4

(1)

PART 1 eBusiness structures and processes

5

(32)

Designing oases for corporate nomads: the impact of facilities management on work design and the flexible workforce

7

(16)

James McCalman

Craig Anderson

Introduction

7

(1)

Workplace design: from the quality of working life to the eWorker

8

(2)

eBusiness, flexible customers and corporate nomads

10

(2)

The impact of eBusiness on facilities management and design

12

(4)

ABC gets real (estate)

16

(3)

Conclusions

19

(1)

References

20

(3)

Organisational structures for eBusiness: some marketing challenges

23

(14)

Lisa Harris

Introduction

23

(1)

The need for new organisational structures

23

(1)

Organisational structure: a brief history

24

(1)

New forms of organisational structure

25

(6)

'Clicks and mortar' organisational structures

31

(3)

Conclusions

34

(1)

Acknowledgement

34

(1)

Notes

34

(1)

References

35

(2)

PART 2 Workplace architecture and design

37

(44)

The sustainable workplace and workplace design

39

(22)

Cristina Caramelo Gomes

Ghassan Aouad

Marcus Ormerod

Introduction

39

(2)

Aims, objectives and methodology

41

(1)

Background/historical perspective of office planning

41

(5)

Sustainable workplaces

46

(4)

New methods of work: concepts and interactions

50

(1)

New methods of work and eBusiness

51

(1)

Quality of life: family and personal commitments

52

(1)

Workspace

52

(1)

The office of the 1990s

53

(1)

The changing conception of the workplace

54

(1)

Non-territorial offices

55

(1)

Conceptual model

56

(1)

Conclusions

57

(1)

References

58

(3)

Transition! The transformation of the design and use of corporate architecture

61

(20)

Martin Van Der Linden

Introduction

61

(1)

Setting the framework

62

(1)

Situating the change

62

(3)

The changes that altered the shape of corporate architecture

65

(1)

Organisation

65

(1)

Modern organisation

66

(1)

Inventions

67

(1)

Scientific Management and office space

68

(1)

Transitional space

69

(2)

The problems facing corporate architecture

71

(1)

Benchmarking

71

(1)

Change

72

(1)

First conclusion

73

(1)

Alternatives to offices

73

(1)

Second conclusion

74

(1)

Office change

74

(1)

Design

75

(1)

The role of the architect

76

(1)

The new field of operations

77

(2)

Conclusions

79

(1)

References

79

(2)

PART 3 The design and introduction of new methods of work

81

(42)

Realising new organisational forms: integrating design and development in the change process

83

(20)

Diana Limburg

Introduction

83

(1)

The impact of introducing telework

84

(1)

The change process

85

(2)

Learning and organisational change

87

(3)

Review

90

(1)

Telework design

91

(3)

Combining design and learning: a case study

94

(6)

Conclusions

100

(1)

Note

101

(1)

References

101

(2)

Structural legacies and flexible work: Japanese challenges

103

(20)

Wendy Spinks

Introduction

103

(1)

The changing organisational environment in corporate Japan

104

(3)

Current penetration of flexible work arrangements in Japan

107

(1)

Conventional organisational practices in Japan

108

(5)

Implications of the Second Trinity

113

(3)

Shifting the onus from the individual to the organisation

116

(1)

A Third Trinity?

117

(1)

Conclusions

118

(2)

Note

120

(1)

References

120

(3)

PART 4 Rethinking knowledge networking and virtual collaboration

123

(50)

Networked knowledge: challenges for learning across physical and social barriers

127

(12)

Nic Beech

George Cairns

Gerry Kincaid

Dichotomised thinking in knowledge management

127

(3)

CELT

130

(4)

Discussion

134

(1)

Conclusions

135

(1)

References

136

(3)

An explorative study of videoconferencing in Swedish companies

139

(16)

Birger Rapp

Pauline Arleback

Background

140

(1)

Research strategy

140

(1)

Frame of reference

141

(1)

Videoconferences and how they are used

142

(1)

Videoconferencing and its relationship to other media

143

(1)

Implementing videoconferences

143

(1)

Results of the survey

144

(2)

Discussion and hypothesis

146

(3)

Implications for the design of work, workplaces and the use of space

149

(1)

Conclusions

150

(1)

Acknowledgement

151

(1)

Note

151

(1)

References

151

(4)

Potential research methods for studying a virtual workplace

155

(18)

Pertii Jarvinen

Introduction

155

(2)

Taxonomy of research objects and methods

157

(1)

Examples

158

(9)

Discussion

167

(2)

Acknowledgement

169

(1)

References

169

(4)

Index

173

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eBusiness and Workplace Redesign

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Table of Contents

Supplemental Materials

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eBusiness and Workplace Redesign

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