CHAPTER 1: The Small Groups in Everyone’s Life CHAPTER 2: Human Communication Processes in the Small Group Context CHAPTER 3: The Small Group as a System CHAPTER 4: Diversity and the Effects of Culture CHAPTER 5: The Members and Their Roles CHAPTER 6: Communication and Group Culture: Tensions, Fantasy, Socialization, Norms, and Climate CHAPTER 7: Leading Small Groups: Theoretical Perspectives CHAPTER 8: Leading Small Groups: Practical Tips CHAPTER 9: Problem Solving and Decision Making in Groups: Theoretical Perspectives CHAPTER 10: Problem Solving and Decision Making in Groups: Practical Tips and Techniques CHAPTER 11: Managing Conflict in the Small Group CHAPTER 12: Tools for Assessing and Evaluating Groups APPENDIX A: Preparing for Problem-Solving Discussions: Informational Resources for the Group APPENDIX B: Making Public Presentations of the Group’s Output
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