PartI The Setting Chapter1 The Evolving Supervisory Role Chapter2 The Volatile Healthcare Environment Chapter3 The Nature of Supervision: Health Care and Everywhere Chapter4 Management and Its Basic Functions PartII The Supervisor and Self Chapter5 Delegation and Empowerment: Forming Some Good Habits Chapter6 Time Management: Expanding the Day without Stretching the Clock Chapter7 Self-Management and Personal Supervisory Effectiveness PartIII The Supervisor and the Employee Chapter8 Interviewing: Start Strong to Recruit Successfully Chapter9 Leadership and the Supervisor Chapter10 When the Employees Are Professionals Chapter12 Performance Appraisal: Cornerstone of Employee Development Chapter13 Criticism and Discipline: Guts, Tact, and Justice Chapter14 The Problem Employee and Employee Problems Chapter15 The Supervisor and the Human Resource Department PartIV The Supervisor and the Task Chapter16 Ethics and Ethical Standards Chapter17 Decisions, Decisions Chapter18 Management of Change: Resistance Is Where You Find It Chapter19 Communication: Not by Spoken Words Alone Chapter20 How to Arrange and Conduct Effective Meetings Chapter20 How to Arrange and Conduct Effective Meetings Chapter21 Budgeting and Cost Control Chapter22 Quality and Productivity: Sides of the Same Coin Chapter23 Teams, Team Building, and Teamwork Chapter24 Methods Improvement: Making Work--and Life--Easier Chapter25 Reengineering and Reduction-in-Force Chapter26 Continuing Education: Your Employees and You Chapter27 The Supervisor and the Law Chapter28 The Manager and Living with HIPAA Chapter29 Organizational Communication: Looking Up, Down, and Laterally Chapter30 Unions: Avoiding Them When Possible and Living with Them When Necessary
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