The Effective Hiring Manager

Essential hiring and team-building lessons from the #1 Podcaster in the world

The Effective Hiring Manager offers an essential guide for managers, team leaders, and HR professionals in organizations large or small. The author’s step-by-step approach makes the strategies easy to implement and help to ensure ongoing success.

Hiring effectively is the single greatest long-term contribution to your organization. The only thing worse than having an open position is filling it with the wrong person. The Effective Hiring Manager offers a proven process for solving these problems and helping teams and organizations thrive.

• The fundamental principles of hiring and interviewing
• How to create criteria to hire by
• How to create excellent interview questions
• How to review resumes
• How to conduct phone screens
• How to structure an interview day
• How to conduct each interview
• How to capture interview results
• How to make an offer
• How to decline a candidate
• How to onboard candidates

Written by Mark Horstman, co-founder of Manager Tools and an expert in training managers, The Effective Hiring Manager is an A to Z handbook to the successful hiring process. The book explores, in helpful detail, what it takes to hire the right person, for the right job, and the right team.

MARK HORSTMAN is co-founder and managing partner of Manager Tools LLC, a Management Consultancy. His firm produces Manager Tools, the number one business podcast in the world. The company Manager Tools trains or consults to over half of the Fortune 1000 companies. Mark is a graduate of West Point. Following his service, he worked in sales and marketing at Proctor & Gamble, and as a recruiter. He has been training managers and executives for the past 25 years.

Introduction xi

Section 1: Principles 1

1 The First Principle of Effective Hiring—Don’t Hire 3

2 The Second Principle of Effective Hiring—Set Your Bar High 9

3 The First Principle of Effective Interviewing—Say No 13

Section 2: Preparation 19

4 Behavioral Interviewing and Preparing Your Hiring Criteria 21

5 Creating Behavioral Interview Questions 31

6 Behavioral Interview Question Examples 39

Section 3: Screening 41

7 Screening Résumés 43

8 Screening Social Media 67

9 Conducting Phone Screens 73

10 Having Human Resources Conduct Phone Screens 81

Section 4: Conducting Interviews 85

11 Video and Telephone Interviews 87

12 Effective Final Interview Process 89

13 Physical Interview Setup 97

14 No Panel Interviews 101

15 How to Conduct Technical Interviews 109

16 Each Interviewer Uses the Same Set of Questions 111

17 The Basic Structure of Each Interview 117

18 How to Take Notes 133

19 How to Probe Behavioral Interview Answers 139

Section 5: Deciding and Offering 145

20 Interview Results Capture Meeting (IRCM) 147

21 How to Check References 155

22 How to Offer 165

23 How to Decline 173

24 How to Handle Two Viable Candidates 181

Section 6: Onboarding 187

25 Onboarding New Hires 189

Afterword 197

Acknowledgments 199

About the Author 201

Appendix 203

Index 217

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.