Effective Human Relations : Principles and Practices

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ISBN: 9780395962466 | 0395962463
Cover: Paperback
Copyright: 7/28/1999

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Supplemental Materials

Introduction to Human Relations
The Nature, Purpose, and Importance of Human Relations
The Forces Influencing Behavior at Work
The Development of the Human Relations
Movement Major Themes in Human Relations
Human Relations: Benefits to You
Case Problem: In Search of Family-Friendly Firms
Improving Interpersonal Communications
The Communication Process
Communication Filters
How to Improve Interpersonal Communication
High-Tech Communication
Communication in a Global Economy
Case Problem: Mercedes Learns to Speak Bama
Building High Self-Esteem
The Power of Self-Esteem Self-Esteem
Influences Your Behavior
How to Build Self-Esteem
Organizations Can Help
Case Problem: Altering Your Body Image
Personal Values Influence Ethical Choices
Character and Integrity
How Personal Values Are Formed
Value Conflicts Personal Values and Ethical Choices
Corporate Values and Ethical Choices
Values and Ethics in International Business
Case Problem: Disney Versus the Southern Baptist Convention
Attitudes Can Shape Your Life
What Is an Attitude?
How Attitudes Are Formed
Attitudes Valued by Employers
How to Change Attitudes
Organizations' Efforts Toward Improving Employees'
Attitudes A Final Word
Case Problem: Office Politics
Developing a Professional Presence
Making a Good Impression
The Image You Project
Case Problem: Etiquette 101
Valuing Work Force Diversity
The Nature of Diversity
Prejudiced Attitudes Discrimination
The Issue of Valuing Diversity
Enhancing Diversity Affirmative Action: Yesterday and Today
Case Problem: Piscataway Township Versus Taxman
Strategies for Resolving Conflict and Achieving
Emotional Control
A New View of Conflict
Dealing with Conflict
Conflict Resolution Process
Achieving Emotional Control
Factors That Influence Our Emotions
Coping with Your Anger and the Anger of Others
Strategies for Achieving Emotional Control
Case Problem: Personal Assertiveness Pays Off
A Life Plan for Effective Human Relations
Toward a New Definition of Success
Toward Right Livelihood Developing a Healthy Lifestyle
Planning for Changes in Your Life
The Choice Is Yours
Case Problem: It's a Matter of Choice
Table of Contents provided by Publisher. All Rights Reserved.

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Effective Human Relations : Principles and Practices

Table of Contents

Supplemental Materials

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Effective Human Relations : Principles and Practices

Table of Contents

Supplemental Materials

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