Effective Practices in Workplace Language

New 2014 updated technology plan. This book is a valuable resource for workplace language training providers as well as corporations and organizations wishing to employ such providers' services. It serves as a guide to promote quality and accountability among providers. This book also offers insights that enable providers and client organizations to develop realistic expectations for their workplace language training programs. The practices outlined in this text are illustrated with useful case studies drawn from successful English language training situations.

Introduction

v

Overview of Effective Practices in Workplace Language Training

xi

Effective Practice 1

1

(14)

The workplace language training provider has an effective, current strategic plan

Effective Practice 2

15

(8)

The workplace language training provider conducts effective marketing activities

Effective Practice 3

23

(18)

The workplace language training provider builds a strong client relationship in conducting an organizational needs assessment and developing a proposed program and contract

Effective Practice 4

41

(10)

The workplace language training provider provides quality program staff and appropriate staff support

Effective Practice 5

51

(8)

The workplace language training provider conducts a comprehensive research-based instructional needs assessment

Effective Practice 6

59

(12)

The workplace language training provider creates a flexible, research-based instructional design

Effective Practice 7

71

(10)

The workplace language training provider develops and selects program-specific training materials and activities

Effective Practice 8

81

(8)

The workplace language training provider delivers instruction that keeps participants involved and motivated

Effective Practice 9

89

(10)

The workplace language training provider conducts a program evaluation that relates program outcomes to program goals and serves as a guide for future training

References and Further Reading

99

(4)

Glossary

103

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Effective Practices in Workplace Language Training Guidelines for Providers of Workplace English Language Training Services

Summary

Table of Contents

Supplemental Materials