Emerging Solutions in Reference Services:

This comprehensive volume is a very practical guide to help law librarians cope with rapidly changing technology and increasing demands for services. Emerging Solutions in Reference Services: Implications for Libraries in the New Millennium suggests innovative ways law librarians can rethink such traditional areas of concern as educating library users, handling difficult or disruptive patrons, and answering reference questions. In addition to finding ways that technology can help make law libraries safer, more efficient, and more user-friendly, this useful volume offers solutions for the special problems posed by new technology.

Introduction-Facing Library Problems: Solutions for the Millennium	p. 1
Patrons and the PC: What Problems Should Reference Librarians Solve?	p. 5
Problem Patrons and Library Security	p. 19
All in a Day's Work: What's a Reference Librarian to Do?	p. 41
Creating and Using Web Resources to Train Attorneys: An Experience with the State Bar	p. 57
Taking Time for Legal Research Instruction at the Reference Desk	p. 75
Law Library Tours in an Information Age: Format, Effectiveness and Function	p. 99
Making Electronic Resources Available to Patrons	p. 115
Enhancing Reference Services Through Technology	p. 133
"Library Police": Drafting and Implementing Enforceable Library Rules	p. 147
How to Avoid the Unauthorized Practice of Law at the Reference Desk	p. 165
User Fees in Academic Law Libraries	p. 181
Staffing the Reference Desk: Improving Service Through Cross-Training and Other Programs	p. 207
Index	p. 221
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Emerging Solutions in Reference Services: Implications for Libraries in the New Millennium

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