Emily Post's Business Etiquette

This updated edition of Emily Post’s classic guide to business etiquette has been completely rewritten with comprehensive advice on everything professionals and jobseekers need to know about how to succeed in the new world of work.

No matter the industry or the position, business is built on relationships—and at the heart of all good relationships is good etiquette. Understanding good business etiquette, and how to adapt it to your job, is key to building a successful career. For instance, how you adjust your attire as you transition from a large corporation to a small start-up (or vice-versa) will greatly determine your new colleagues’ first impressions of you. Work environments are complex, and it’s important to know how to identify what type of environment you’re in and how to adjust your behavior accordingly.

Emily Post’s Business Etiquette includes thought-provoking essays and step-by-step instructions with charts, sample language, examples, and key takeaways throughout every chapter. Professionals and jobseekers are guided through the dos and don’ts of traditional workplace etiquette, such as how to write a business letter, when to send a thank-you note, and how to navigate a business meal. Readers will also find advice addressing common post-pandemic concerns such as video conferencing norms, workflow management tools for remote work, and maintaining work-life balance while working from home.

With helpful new guidance on understanding generational differences, developing gender-neutral manners, and embracing diversity, Emily Post’s Business Etiquette is the perfect resource for those looking to get ahead in their careers and establish their professional identities.

Lizzie Post is the great-great-granddaughter of Emily Post, author of Higher Etiquette and How Do I Work This Life Thing?, and co-author of past editions of Emily Post’s Etiquette, The Etiquette Advantage in Business, Emily Post’s Wedding Etiquette, and Emily Post's Great Get-Togethers. She is co-president of the Emily Post Institute (EPI), co-host of EPI's Awesome Etiquette podcast, and shares etiquette advice across the country.

Daniel Post Senning is the great-great-grandson of Emily Post and the author of Manners in a Digital World and co-author of past editions of Emily Post’s Etiquette and The Etiquette Advantage in Business. Dan teaches business etiquette seminars worldwide and co-hosts the Awesome Etiquette podcast with his cousin Lizzie Post.