Emotional Intelligence at Work

Access an Untapped Source of Success At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical! --Rita McGlone, assistant director of executive education, The Wharton School of Business Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.

HENDRIE WEISINGER, currently teaches in a number of executive education and MBA programs at UCLA, Cornell, NYU, Wharton, and the University of Washington. A licensed psychologist and expert in anger management, he is also a leading authority on the application of emotional intelligence and the originator of the highly regarded techniques of criticism training. Dr. Weisinger is the author of several successful books and has appeared on major entertainment, news, and information programs, including The Today Show, Oprah, and Phil Donahue. He frequently consults to and speaks before Fortune 500 companies, government agencies, and professional organizations.