EMS Quality Management and Research

EMS Quality Management and Research is designed to be used as a starter manual for EMS managers seeking to build comprehensive knowledge of quality improvement (QI).

Teaching and Learning Experience

• Best practices and organizational stories throughout each chapter take learning far beyond theory and review of journal articles.
• Offers EMS managers a solid foundation of understanding of each of the topic areas.

1.      Why Quality?

2.      History of Quality in EMS

3.      Domains of a QI System

4.      Defining Quality

5.      Measuring Quality

6.      Databases and Data Collection

7.      Data and Quality Analysis

8.      Quality Improvement Program and Project Management

9.      Creating and Maintaining a Culture of Quality

10.  Legal Considerations and Corrective Action

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.