Encouraging the Heart A Leader's Guide to

When it comes to motivating people to higher standards of performance, nothing- not even money- works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of "The Leadership Challenge" delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, "Encouraging the Heart" is your guide to mastering one of the most important elements of exemplary leadership.

James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University. Kouzes and Posner are the coauthors of The Leadership Challenge, Credibility, and The Leadership Challenge Planner. They also developed the highly acclaimed Leadership Practices Inventory (LPI) and LPIOnline.com, 360-degree assessment tools based on the Five Practices of Exemplary Leadership. 18 02 When it comes to motivating people to higher standards of performance, nothing— not even money— works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of The Leadership Challenge delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, Encouraging the Heart is your guide to mastering one of the most important elements of exemplary leadership.

Introduction	p. xi

The Heart of Leadership	p. 3
The Seven Essentials of Encouraging	p. 15
The Encouragement Index	p. 33

The First Essential: Set Clear Standards	p. 45
The Second Essential: Expect the Best	p. 61
The Third Essential: Pay Attention	p. 73
The Fourth Essential: Personalize Recognition	p. 89
The Fifth Essential: Tell the Story	p. 99
The Sixth Essential: Celebrate Together	p. 113
The Seventh Essential: Set the Example	p. 129

Finding Your Voice	p. 145
150 Ways to Encourage the Heart	p. 151
Notes	p. 177
Acknowledgments	p. 187
The Authors	p. 191
Index	p. 195
Table of Contents provided by Rittenhouse. All Rights Reserved.

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Encouraging the Heart A Leader's Guide to Rewarding and Recognizing Others

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Table of Contents

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