C H A P T E R 1 The Critical Importance of Strategic Talent Management Joseph Cabral, MS, and Matt Turner, MA
C H A P T E R 2 Engaging People Through Inclusion Ingrid Summers, MHS
C H A P T E R 3 Defining and Delivering a Comprehensive Engagement Strategy Shannon Vincent and Lynn Ehrmantraut
C H A P T E R 4 Strengthening Transformational Leadership Eric W. Heckerson, EdD, RN, FACHE, and Brad Pollins, MS, SPHR
C H A P T E R 5 Measures, Metrics, and Key Drivers Kristopher H. Morgan, PhD, and Stephanie B. Weimer, MA
C H A P T E R 6 Building Data Plans to Drive Improvement David Shinsel
C H A P T E R 7 Nursing Engagement Christina Dempsey, DNP, MSN, CNOR, CENP, FAAN, and Mary Jo Assi, DNP, RN, NEA-BC, FAAN
C H A P T E R 8 Bolstering Physician Engagement and Resilience Chrissy Daniels, MS, and Matt Turner, MA
C H A P T E R 9 Contextualizing Resilience Deirdre E. Mylod, PhD, and Thomas H. Lee, MD, MSc
C H A P T E R 10 The Virtuous Cycle Craig Clapper, PE, CMQ/OE, and Steve Kreiser, CDR (USN Ret.), MBA
C H A P T E R 11 Transforming Experience Rachel Biblow and Martin Wright
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