Enterprise Excellence A Practical Guide to World Class Competition

, by Frigon, Normand L.; Jackson, Harry K.

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ISBN: 9780470274736 | 0470274735
Cover: Hardcover
Copyright: 12/3/2008

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Following up on the authors' bestselling Achieving the Competitive Edge, this book introduces the concept of enterprise excellence, offering a set of tools that take you beyond Lean Six Sigma. Enterprise Excellence helps you establish the infrastructure to achieve excellence in your organization and maintain a culture of continuous measurable improvement to maintain preeminence in your operations. You'll discover how the enterprise excellence approach works at all levels of both nonprofit and commercial organizations.

Foreword	p. ix
Acknowledgments	p. xi
Introduction	p. 1
Law of Unintended Consequences	p. 1
Enterprise Excellence	p. 3
Enterprise Excellence Model	p. 7
Continuous Measurable Improvement	p. 10
Achieving Enterprise Excellence	p. 12
Key Points	p. 15
Managing and Leading Enterprise Excellence	p. 20
Management Systems	p. 21
Leading Enterprise Excellence	p. 28
Understanding and Overcoming Resistance to Change	p. 54
Key Points	p. 73
Enterprise Excellence Deployment	p. 79
Enterprise Excellence Infrastructure	p. 80
Deployment Measurement, Analysis, and Reporting	p. 83
Enterprise Excellence Deployment Planning	p. 104
Establishing Enterprise Excellence Policies, Guidelines, and Infrastructure	p. 136
Key Points	p. 139
Enterprise Excellence Implementation	p. 144
Management and Operations Plans	p. 144
Enterprise Excellence Projects	p. 145
Enterprise Excellence Project Decision Process	p. 149
Planning the Enterprise Excellence Project	p. 154
Tollgate Reviews	p. 164
Project Notebook	p. 169
Key Points	p. 169
Listening to the Voice of the Customer	p. 176
Voice of the Customer (VOC)	p. 177
Quality Function Deployment	p. 180
CDOV Process	p. 184
Key Points	p. 207
Define: Knowing and Understanding Your Processes	p. 212
Understanding Process Variation	p. 214
Acquire All Process Documentation	p. 224
Process Mapping	p. 225
Value Stream Mapping	p. 237
Value Stream Analysis	p. 244
Failure Modes and Effects Analysis	p. 253
Key Points	p. 269
Measure	p. 274
Process Measurement	p. 274
Statistical Process Control	p. 277
Statistical Process Control Charts	p. 281
Types of Control Charts and Applications	p. 285
Attribute Control Charts	p. 298
Process Capability Analysis	p. 307
Measurement Systems Evaluation (MSE)	p. 311
Gage Reproducibility and Repeatability (R&R)	p. 315
Transactional MSE	p. 323
Key Points	p. 326
Analyze and Improve Effectiveness	p. 329
Analysis of Variance	p. 329
One-Way ANOVA	p. 331
Two-Way ANOVA	p. 340
Multivariate ANOVA	p. 349
Linear Contrasts	p. 363
Design of Experiments	p. 370
Key Points	p. 393
Analyzing and Improving Efficiency	p. 394
5S Process	p. 396
The Seven Forms of Waste	p. 399
Takt Time	p. 403
Cycle Time	p. 405
Routing Analysis	p. 405
Spaghetti Diagram	p. 406
Work Content Analysis	p. 407
Process Availability Analysis	p. 411
Process Yield Measures	p. 412
Calculating Cycle Time	p. 414
Just-in-Time	p. 416
Kanban	p. 420
Mixed-Model Production	p. 428
A, B, C Material Handling	p. 428
Workable Work	p. 429
Workload Balancing	p. 430
One-Piece Flow	p. 432
Work Cell Design	p. 434
Kanban Sizing	p. 435
Key Points	p. 436
Control and Continuous Measurable Improvement	p. 438
Management Systems	p. 439
Statistical Process Control	p. 440
Visual Controls	p. 441
Graphic Work Instructions	p. 443
Mistake-Proofing (Poka-Yoke)	p. 443
Single-Minute Exchange of Die (SMED)	p. 444
Total Productive Maintenance	p. 446
Rapid Improvement Events	p. 449
Continuous Measurable Improvement	p. 449
Key Points	p. 450
Basic Math Symbols	p. 454
List of Acronyms	p. 456
Glossary	p. 464
Bibliography	p. 475
Index	p. 480
Table of Contents provided by Ingram. All Rights Reserved.

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Enterprise Excellence A Practical Guide to World Class Competition

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Enterprise Excellence A Practical Guide to World Class Competition

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