An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

Acknowledgments
Introduction

Chapter 1:  The Problem
Chapter 2:  The Imperative
Chapter 3: The Response: Empathy
Chapter 4:  Measurement
Chapter 5:  Social Capital and Social Network Science Come of Age
Chapter 6:  Changing Behavior and Creating the Epidemic
Chapter 7:  Ten Key Steps Toward Higher-Value Empathic Healthcare

Notes
Index

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