Part One: Management and Managers Chapter One The Management Process Today Appendix A: History of Management Thought Chapter Two Values, Attitudes, Emotions, and Culture: The Manager as a Person Part two The Environment of Management Chapter Three Managing Ethics and Diversity Chapter Four Managing in the Global Environment Part three Planning, Decision Making, and Competitive Advantage Chapter Five Decision Making, Learning, and Creativity Chapter Six Planning, Strategy, and Competitive Advantage Part Four Organizing and Change Chapter Seven Designing Organizational Structure Chapter Eight Organizational Control and Change Part Five Leading Individuals and Groups Chapter Nine Motivation Chapter Ten Leaders and Leadership Chapter Eleven Effective Team Management Chapter Twelve Building and Managing Human Resources Part Six Controlling Essential Activities and Processes Chapter Thirteen Effective Communication Chapter Fourteen Operations Management: Managing Operations and Processes Appendix B: Career Development
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