Chapter One: Marketing’s Value to Consumers, Firms, and Society Chapter Two: Marketing Strategy Planning Chapter Three: Evaluating Opportunities in the Changing Market Environment Chapter Four: Focusing Marketing Strategy with Segmentation and Positioning Chapter Five: Final Consumers and Their Buying Behavior Chapter Six: Business and Organizational Customers and Their Buying Behavior Chapter Seven: Improving Decisions with Marketing Information Chapter Eight: Elements of Product Planning for Goods and Services Chapter Nine: Product Management and New-Product Development Chapter Ten: Place and Development of Channel Systems Chapter Eleven: Distribution Customer Service and Logistics Chapter Twelve: Retailers, Wholesalers, and Their Strategy Planning Chapter Thirteen: Promotion—Introduction to Integrated Marketing Communications Chapter Fourteen: Personal Selling and Customer Service Chapter Fifteen: Advertising and Sales Promotion Chapter Sixteen: Publicity: Promotion Using Earned Media, Owned Media, and Social Media Chapter Seventeen: Pricing Objectives and Policies Chapter Eighteen: Price Setting in the Business World Chapter Nineteen: Ethical Marketing in a Consumer-Oriented World: Appraisal and Challenges