Essentials of Skilled Helping Managing Problems, Developing Opportunities (with Skilled Helping Around the World: Addressing Diversity and Multiculturalism Booklet)

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ISBN: 9780495004875 | 0495004871
Cover: Paperback
Copyright: 8/15/2005

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Short, inexpensive, and thorough! Sounds like the perfect textbook. ESSENTIALS OF SKILLED HELPING: MANAGING PROBLEMS, DEVELOPING OPPORTUNITIES shows you how to both address conflicts and create opportunities at the same time. And because it's packed with case studies and written in a simple style, this helping textbook is easy to use as well as informative. Plus, it's loaded with study tools to help you make sure that you've absorbed all the valuable material that you'll need for your career as a helper.

PART ONE Laying the Groundwork

(44)

Introduction to Helping

(23)

Introduction: The Nature and Purpose of Helping

(8)

An Overview of the Skilled Helper Model

(11)

Moving from Smart to Wise: Managing the Shadow Side of Helping

(2)

Exercises on Personalizing

(1)

The Helping Relationship and the Values That Drive It

(20)

The Helping Relationship

(1)

Values As Guides and Drivers

(2)

Key Values in Helping: Respect, Empathy, Genuineness, Self-Responsibility, and a Bias toward Action

(11)

Shadow-Side Realities in the Helping Relationship

(2)

Exercises On Personalizing

(3)

PART TWO The Therapeutic Dialogue

(122)

The Basics of Communication: Tuning in to Clients and Active Listening

(28)

The Importance of Dialogue in Helping

(2)

Tuning In to Clients: The Importance of Empathic Presence

(4)

Active Listening: The Foundation of Understanding

(12)

Processing What You Hear: The Thoughtful Search for Meaning

(4)

Listening to Yourself: The Helper's Internal Conversation

(1)

The Shadow Side of Listening to Clients

(3)

Exercises on Personalizing

(1)

Communicating Empathy and Checking Understanding

(24)

The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness

(2)

Sharing Empathic Highlights: Communicating Understanding to Clients

(8)

Principles for Sharing Highlights

(7)

Tactics for Communicating Highlights

(1)

The Shadow Side of Sharing Empathic Highlights

(3)

The Importance of Empathic Relationships

(1)

Exercises on Personalizing

(1)

The Art of Probing and Summarizing

(20)

Using Prompts and Probes Effectively

(12)

The Art of Summarizing: Providing Focus and Direction

111

(3)

The Shadow Side of Communication Skills

114

(3)

Exercises on Personalizing

117

(1)

Helping Clients Challenge Themselves

118

(23)

Challenge: The Basic Concept

119

(11)

Blind Spots

130

(4)

Linking Challenge to Action

134

(3)

The Shadow Side of Challenging

137

(3)

Exercises on Personalizing

140

(1)

Challenging Skills and the Wisdom Needed to Use Them Well

141

(26)

Specific Challenging Skills

142

(15)

From Smart to Wise: Guidelines for Effective Challenging

157

(5)

Linking Challenge to Action

162

(1)

Challenge and the Shadow Side of Helpers

163

(3)

Exercises on Personalizing

166

(1)

PART THREE The Stages and Tasks of the Helping Model

167

(128)

Stage I: Helping Clients Tell Their Stories: An Introduction to Stage I

168

(36)

An Introduction to Stage I

169

(1)

Task 1: Help Clients Tell Their Stories: ``What Are My Concerns?''

170

(18)

Task 2: Help Clients Develop New Perspectives and Reframe Their Stories: ``What Am I Overlooking or Avoiding?''

188

(4)

Task 3: Help Clients Achieve Leverage by Working on Issues That Make a Difference: ``What Will Help Me Most?''

192

(11)

Exercises on Personalizing

203

(1)

Stage II: Helping Clients Identify, Choose, and Shape Problem-Managing Goals

204

(40)

The Preferred Picture: ``What Do I Need and Want?''

205

(6)

Task 1: Help Clients Discover Possibilities for a Better Future: ``What Would My Life Look Like If It Were Better?''

211

(11)

Task 2: Help Clients Craft Problem-Managing Goals: ``What Solutions Are Best for Me?''

222

(12)

Task 3: Help Clients Find the Incentives to Commit Themselves to a Better Future: ``What Am I Willing to Pay for What I Want?''

234

(6)

Stage II and Action

240

(1)

The Shadow Side of Goal Setting

241

(2)

Exercises on Personalizing

243

(1)

Stage III: Helping Clients Develop Strategies and Plans for Accomplishing Goals

244

(30)

Introduction to Stage III

245

(1)

Task 1: Help Clients Review Possible Strategies to Achieve Goals: ``What Strategies Will Help Me Get What I Want?''

246

(6)

Task 2: Help Clients Choose Strategies That Best Fit Their Resources: ``What Courses of Action Make Most Sense for Me?''

252

(9)

Task 3: Help Clients Pull Strategies Together into a Manageable Plan: ``How Do I Put Everything Together and Move Forward?''

261

(12)

Exercises on Personalizing

273

(1)

The Action Arrow: Helping Clients Overcome Obstacles, Execute Plans, and Get Results

274

(21)

Obstacles to Change

275

(5)

Helping Clients Become Change Agents in Their Own Lives

280

(8)

Getting Along Without a Helper

288

(2)

An Amazing Case of Resilience and Perseverance

290

(1)

The Shadow Side of Self Change

291

(2)

Exercises on Personalizing

293

(2)

References

295

(8)

Name Index

303

(2)

Subject Index

305

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Essentials of Skilled Helping Managing Problems, Developing Opportunities (with Skilled Helping Around the World: Addressing Diversity and Multiculturalism Booklet)

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Table of Contents

Supplemental Materials