Everyone a Leader : A Grassroots Model for the New Workplace

, by Bergmann, Horst; Hurson, Kathleen; Russ-Eft, Darlene

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

ISBN: 9780471197638 | 0471197637
Cover: Hardcover
Copyright: 4/22/1999

Everyone a Leader : A Grassroots Model for the New Workplace > ISBN13: 9780471197638

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"Finally, a leadership book for today's flat, dynamic, team-based organizations . . . This is the model." -Todd W. Arnold, Vice President, Customer Services, Cinergy Corp.

HORST BERGMANN is Executive Vice President of Times Mirror and President and CEO of AchieveGlobal, Inc., the world's leading resource for obtaining results through performance skills training and consulting. AchieveGlobal, a division of the Times Mirror Company, works with more than 3,000 organizations worldwide, including most of the Fortune 500.<br> <br> EN HURSON is Vice Pres-ident of Research and Development at AchieveGlobal. Darlene Russ-Eft is Director of Research Services at AchieveGlobal.

Acknowledgments

vii

Foreword

Because If You Don't, No One Will

(18)

Create a Compelling Future

(19)

Let the Customer Drive the Organization

(16)

Involve Every Mind

(22)

Manage Work Horizontally

(21)

Build Credibility and Trust

(20)

The Emotional Labor of Grassroots Leadership

117

(10)

TOOLS: Grassroots Leadership Step by Step

127

(77)

Tool 1: Look Inside: How Good a Leader Are You?

129

(4)

Tool 2: Navigating Change

133

(3)

Tool 3: The Big Picture

136

(3)

Tool 4: How's It Going---Really?

139

(3)

Tool 5: Reframe It!

142

(2)

Tool 6: Cycle of Service Analysis

144

(3)

Tool 7: Tact Process

147

(4)

Tool 8: Meeting Unspoken Customer Needs

151

(4)

Tool 9: Proactive Listening

155

(5)

Tool 10: Coaching---Bringing Out the Best in Others

160

(4)

Tool 11: Giving Recognition

164

(4)

Tool 12: Managing Your Priorities

168

(5)

Tool 13: Influencing for Win-Win Outcomes

173

(6)

Tool 14: The ``Team Formation Checklist''

179

(3)

Tool 15: Raising Difficult Issues with Your Team

182

(6)

Tool 16: Expressing Yourself: Presenting Your Thoughts and Ideas

188

(5)

Tool 17: Moving from Conflict to Collaboration

193

(6)

Tool 18: Handling Emotions under Pressure

199

(5)

Appendix A: Executive Leadership Study

204

(4)

Appendix B: Teams and Quality: A Blended Strategy Works Best

208

(4)

Appendix C: Validation of the Measurement of Leadership Competencies among Executives

212

(3)

Appendix D: Study to Define Leadership Competencies

215

(5)

Appendix E: Validation of Leadership Competencies among Individual Contributors

220

(2)

Appendix F: Leadership Training at All Levels

222

(7)

Notes

229

(1)

Bibliography

230

(5)

References

235

(1)

Index

236

(7)

About the Authors

243

(1)

About AchieveGlobal

244

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Everyone a Leader : A Grassroots Model for the New Workplace

Summary

Author Biography

Table of Contents

Supplemental Materials