The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Dinkin, Steven; Filner, Barbara; Maxwell, Lisa, 9780071801966
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  • ISBN: 9780071801966 | 0071801960
  • Cover: Paperback
  • Copyright: 12/11/2012

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Created for today's high-stress medical workplace, a proven four-step program that empowers any manager or trainer with the strategies and skills of a seasoned mediator Disputes among healthcare workers can have a profoundly negative effect in many areas, including patient outcomes. Based on the National Conflict Resolution Center's successful methodology for dealing constructively with interpersonal problems, The Exchange Method for Healthcaredelivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. Steven P. Dinkinhas directed the National Conflict Resolution Center since 2003, where he has spearheaded the effort to establish national standards for mediation training. Lisa Maxwellhas been a mediator since 1985 and is also the Director of NCRC's Training Institute.