Facilitation Made Easy

This book is a compilation of absolutely indispensable guidelines for everything from setting up a room to ensuring participant safety to using flip charts. Also includes useful information on facilitating groups, dealing with participants and management, and handling assorted logistics.

Esther Cameron is an independent consultant, facilitator and senior-level coach. She works with a wide range of organizations to enable significant change. She is Director of Cameron Change Consultancy Ltd and co-author of Making Sense of Change Management, also published by Kogan Page

Preface

ix

Chapter 1 Introducing facilitation

1

(14)

What is a facilitated workshop?

1

(2)

The facilitator's role and style

3

(3)

What a facilitated workshop can do (and can't do!)

6

(1)

Test your attitude to facilitation

7

(5)

The workshop lifecycle

12

(3)

Chapter 2 The psychology of groups

15

(9)

Social behaviour

15

(3)

Types of group

18

(1)

Pecking order

19

(1)

Group norms

20

(1)

Coalitions

21

(1)

Typical roles

21

(2)

Common goals

23

(1)

Chapter 3 Planning a facilitated workshop

24

(28)

Getting a clear purpose

24

(2)

Inviting participants

26

(1)

Doing the right research

27

(1)

Designing the workshop

28

(5)

Workshop tools and techniques

33

(13)

Putting it all together

46

(4)

Producing an agenda

50

(2)

Chapter 4 Running a facilitated workshop

52

(28)

The facilitator's responsibility on the day

52

(2)

Introducing the workshop

54

(1)

Questioning and listening

54

(5)

Managing the discussion

59

(6)

Capturing and using workshop data

65

(1)

Handling difficult situations and difficult people

66

(8)

Body language

74

(2)

Extracting workshop actions

76

(1)

Important issues arising

77

(1)

Making decisions

77

(1)

Closing the workshop

78

(2)

Chapter 5 The workshop environment

80

(7)

Location

80

(1)

Equipment

81

(1)

Seating

82

(1)

Safety

83

(1)

Food and drink

84

(1)

Breaks

84

(1)

Group-work areas

84

(1)

Interruptions

85

(1)

Mobile phones and pagers

85

(1)

Pens and paper

85

(1)

Name cards or badges

86

(1)

Chapter 6 What to do afterwards

87

(12)

Informing participants

88

(1)

Informing the workshop sponsor

88

(1)

Informing other parties

88

(1)

Reporting back

88

(2)

Dealing with workshop actions

90

(1)

Dealing with issues arising

91

(1)

What next?

91

(1)

Example reports

92

(7)

Chapter 7 Other issues surrounding the use of workshops

99

(8)

Workshops as part of the organizational change process

99

(2)

Using external facilitators

101

(2)

Improving your facilitation skills

103

(4)

Chapter 8 Worked case studies

107

(18)

Help-desk review workshop

107

(4)

Standards and procedures workshop

111

(5)

IT strategy workshop for senior managers

116

(4)

Prototype review workshop

120

(5)

Chapter 9 Special case workshops

125

(12)

What is a special case workshop?

125

(1)

Top team workshops

126

(3)

Cross-cultural workshops

129

(8)

Chapter 10 Facilitating virtual meetings

137

(9)

Virtual teams – how do they work?

137

(2)

Pros and cons of a virtual meeting

139

(1)

Virtual meeting technologies and their applications

140

(2)

Tips for facilitating a virtual meeting

142

(2)

Dos and don'ts for virtual team managers and team members

144

(2)

Chapter 11 The facilitator's complete checklist

146

(3)

Checklist 1: Questions to ask upfront

146

(1)

Checklist 2: Questions to ask when designing the workshop

147

(1)

Checklist 3: Questions to ask about the actual event

148

(1)

Checklist 4: Questions to ask afterwards

148

(1)

Appendix Answers to questions

149

(14)

Introducing facilitation

149

(1)

The psychology of groups

150

(2)

Planning a facilitated workshop

152

(3)

Running a facilitated workshop

155

(3)

The workshop environment

158

(1)

What to do afterwards

159

(1)

Special case workshops

160

(3)

References

163

(1)

Index

164

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Facilitation Made Easy

Summary

Author Biography

Table of Contents

Supplemental Materials