Facilitation Skills for Team Leaders :

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Introduction
Understanding Facilitation?
Background: The Transformation of U.S. Industry
Why Facilitation?
What Facilitators Do
How Facilitation Differs from Training and Presenting
The Facilitator: Managing Structure, Not Content
Team Involvement, Decision-Making and Dynamics Encouraging
Participation Rules for Asking Nonthreatening Questions
Types of Questions to Ask Body Language and Facilitation
Making Decisions
Six-Step Problem-Solving Process
Getting Group Agreement
The Importance of Preparation
Running an Effective Team
Meeting Team Life Cycles
Handling Difficult Team Members
What If the Group Still Gets Stuck?
Facilitation Tools
Essential Tools
Conclusion
Crossword
Facilitation Exercise: Test Your Memory
Example of Fast-Food Flowchart
Crossword Puzzle Solution
Table of Contents provided by Publisher. All Rights Reserved.

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Facilitation Skills for Team Leaders : Leading Organized Teams to Greater Productivity

Summary

Table of Contents

Supplemental Materials