Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition

Written by a noted leadership and change management authority, this toolkit provides managers with critical guidelines on effective feedback for high performance based on best practices and offers a six-step framework on the feedback process. It presents tools for giving and receiving feedback in a variety of situations, including one-on-one use and group use. This second edition addresses new developments that include key teachings on overcoming resistance to change, the role of performance appraisals using feedback as a mentoring tool, and modeling feedback on "after-action" reports commonly used in military operations.