Fire Officer’s Guide to Management and Leadership: A Scenario-Based Approach A Scenario-Based Approach

Section1 Company Officer
Chapter1 & 2 Company Officer Scenarios
PartWork Product Issues
Case1 Dirty Dishes
Case2 Low Fuel Gauge
Case3 Excessive Suggestions for Operational Changes
Case4 Enthusiastic Fire Fighter Does Not Complete Station Assignments
Case5 Instructor Teaches Incorrect Material
Case6 Fire Fighter Brings Non-Fire Department Work into the Station
Case7 Fire Fighter Engages in Non-Fire Department Work During Training and Responses
Case8 Fire Fighter Requests Training to Perform Duties Not Applicable to the Department
PartInterpersonal Dynamics Issues
Case9 Inappropriate Comments to a Peer Fire Fighter
Case10 Fire Fighter with Skill Deficiency
Case11 Career Fire Fighter Questions Volunteer Fire Fighters' Skills
Case12 Conflict Between Two Fire Fighters on Different Shifts
Case13 Conflict Between Two Fire Fighters in the Same Company
Case14 Fire Fighter Disregards Chain of Command
Case15 Fire Fighter Fraternizes with Chief Elected Official
PartSensitive Policy Issues
Case16 Last-Minute Arrival for Shift Changes
Case17 Fire Fighter Abuses Sick Time Policy
Case18 Fire Fighter Smells of Alcohol
Case19 Fire Fighter Under the Influence
Case20 Pornographic Material (Print) in the Station
Case21 Pornographic Material (Digital) in the Station
Case22 Fire Fighter Takes Water Resources for Personal Use
Case23 Fire Fighter Wishes to Unionize
Case24 Fire Fighter Self-Discloses an Arrest
Case25 Driver/Operator with Suspended Driver's License
Case26 Fire Fighter Violates No-Tobacco-Use Policy
PartAttitude Issues
Case27 Fire Fighters Critical of Fire Department Decisions
Case28 Volunteer Fire Fighters Compare Incentive Stipend Checks
Case29 Fire Fighter Critical of Pay Grade System
Case30 Fire Fighter Critical of Fire Department Leadership
Case31 Fire Fighter Critical of City Administration
Case32 Layoffs Affect Company Morale
Case33 Company Dissatisfied with Design of New Apparatus
Case34 Excessive Equipment Location Changes Request
Section2 Battalion Chief/Shift Commander
Chapter3 & 4 Battalion Officer/Shift Commander Scenarios
PartWork Product Issues
Case1 Dirty Dishes
Case2 Low Fuel Gauge
Case3 Changes to Run Card Assignments
Case4 Negative Feedback from Personnel
Case5 Rearranged Apparatus Equipment
Case6 Turnout Gear Assignment
Case7 Citizen Complaint: Speeding Apparatus
PartInterpersonal Dynamics Issues
Case8 Inappropriate Comments to a Peer Officer
Case9 Inappropriate Comments to a Fire Fighter
Case10 Fire Fighter with Skill Deficiency
Case11 Career Member Questions Volunteer Members' Skills
Case12 Negative Feedback About a Superior Officer
Case13 Company Officer Disregards Chain of Command
Case14 Fire Fighter Fraternizes with Chief Elected Official
PartSensitive Policy Issues
Case15 Last-Minute Arrival for Shift Changes
Case16 Lieutenant Under the Influence: Reported by Direct-Report Fire Fighter
Case17 Lieutenant Under the Influence: Reported by Off-Duty Fire Fighter
Case18 Pornographic Material in the Station
Case19 Citizen Complaint: Transport Delay
Case20 Disappearing Station Supplies
Case21 Lieutenant Under the Influence: Not Formally Reported
PartAttitude Issues
Case22 Disgruntled Company Officer
Case23 Highly Qualified Company Officer Passes Up Promotion Opportunities
Case24 Budget Cuts Reduce Staffing and Morale
Case25 Company Dissatisfied with Design of New Apparatus
Case26 Inappropriate Comments About a Patient During a Response
Section3 Beyond the Battalion
Chapter5 & 6 Operations Chief Scenarios
Case1 Career Members Question Volunteer Members' Skills
Case2 Fire Fighter Fraternizes with Chief Elected Official
Case3 Citizen Complaint: Transport Delay
Chapter7 & 8 Fire Chief Scenarios
Case1 Citizen Complaint: Transport Delay
Case2 Fire Fighters Critical of City Administration
Chapter9 & 10 Scenarios for Elected Officials
Case1 Citizen Complaint: Transport Delay
Case2 Fire Department Critical of City Administration