The First-time Manager

Since its original publication, The First-Time Manager has helped many thousands of rookie managers handle their new responsibilities. Complete but concise, this book covers essential management topics, from managing time and stress, to motivating and counseling employees. The fifth edition, completely updated and expanded, gives readers the crucial information they need on all the fundamentals of the job, plus new material on topics including:- building trust and confidence - being an active listener - motivating others- managing a diverse group of individuals - conducting performance appraisals- dealing with resistance to change - building a team environment and moreWritten in an engaging, conversational style, this classic skill-building book is more than ever an indispensible tool for anyone starting a career in management.

Loren B. Belker was an executive in a major midwestern insurance company for nearly 30 years, and the author of the four previous editions of The First-Time Manager. Gary S. Topchik is the managing partner of SilverStar Enterprises, Inc., a consulting firm specializing in management development. He is the author of The Accidental Manager and Managing Workplace Negativity. He lives in Los Angeles, California.

PREFACE

vii

ACKNOWLEDGMENTS

ix

INTRODUCTION

xi

PART ONE SO YOU'RE GOING TO MANAGE PEOPLE

1

(46)

1. The Road to Management

3

(5)

2. Starting Out

8

(7)

3. Building Trust and Confidence

15

(4)

4. Show Your Appreciation

19

(3)

5. Being an Active Listener

22

(6)

6. The New Manager's Job and Pitfalls to Avoid

28

(4)

7. Dealing with Your Superiors

32

(7)

8. Choosing a Managerial Style of Your Own

39

(4)

9. Building Team Spirit

43

(4)

PART TWO TACKLING YOUR NEW DUTIES

47

(56)

10. Managing Problem Employees

49

(7)

11. Hiring and Interviewing

56

(12)

12. Training Team Members

68

(7)

13. Managing Change: Dealing with Resistance

75

(3)

14. Disciplining the Employee

78

(9)

15. "Oh My God! I Can't Fire Anyone!"

87

(9)

16. Having a Legal Awareness

96

(7)

PART THREE WORKING WITH PEOPLE AND BUILDING RELATIONSHIPS

103

(20)

17. No Secrets

105

(3)

18. The Human Resources Department

108

(3)

19. The Current State of Loyalty

111

(2)

20. Is There Such a Thing as Motivation?

113

(6)

21. The Generation Gap

119

(4)

PART FOUR JOB DESCRIPTIONS, PERFORMANCE APPRAISALS, AND SALARY ADMINISTRATION

123

(22)

22. Writing Job Descriptions

125

(3)

23. Doing Performance Appraisals

128

(12)

24. Salary Administration

140

(5)

PART FIVE IMPROVING AND DEVELOPING YOURSELF

145

(56)

25. Having Emotional Intelligence

147

(3)

26. Developing a Positive Self-Image

150

(17)

27. Managing Your Own Time

167

(7)

28. The Written Word

174

(4)

29. The Grapevine

178

(2)

30. Your Best Friend: Delegation

180

(4)

31. A Sense of Humor

184

(4)

32. Managing, Participating in, and Leading Meetings

188

(7)

33. Taking Center Stage: The Role of Public Speaking in Your Career

195

(6)

PART SIX THE COMPLETE PERSON

201

(11)

34. Coping with Stress

203

(4)

35. Having Balance in Your Life

207

(3)

36. A Touch of Class

210

(2)

CONCLUSION

212

(5)

INDEX

217

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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The First-time Manager

Summary

Author Biography

Table of Contents

Supplemental Materials