Flawless Consulting A Guide to Getting Your Expertise Used

An expert discussion of the timeless fundamentals and latest tools that form the foundation of successful influencing

Renowned consultant and author Peter Block delivers the latest and fourth edition of his best-selling Flawless Consulting, an intuitive and insightful step-by-step guide to the five phases of effective consulting. The book offers a deep exploration of the skills, tools, and behaviors required to successfully influence others. You'll see exactly what you need to say and do to help others achieve their goals, whether you are an internal or external consultant or anyone in a leadership position who wants to build effective partnerships in business, healthcare, education, or community work.

Along with newly updated examples, case studies, stories, and suggestions for putting the flawless consulting process into everyday practice, you'll find:

• A new section for consultants living in a highly virtual world that explains how to achieve authentic engagement with your clients in virtual and hybrid environments
• Invaluable information for leaders and internal consultants operating within their organizations
• Concise and digestible techniques for successful contracting and discovery

For over 40 years Flawless Consulting has been the go-to guide to building trust and structuring meaningful partnerships with others for greater influence and impact. This latest edition ensures that the book will remain the gold standard in the industry for many years to come.

PETER BLOCK is a bestselling author and veteran consultant who creates workplaces and communities that work for everyone. He is the founder of Designed Learning, a training company that offers workshops to build the skills outlined in his books.

Introduction: What is enduring | What is new | Keeping it simple 

1 A Consultant by Any Other Name . . .

FUNDAMENTALS

2 Techniques Are Not Enough    

3 Being Right –– Really

4 Flawless Consulting    

ENTRY AND CONTRACTING

5 Contracting Overview

6 The Contracting Meeting         

7 Some Nuances of Contracting

8 The Agonies of Contracting

9 The Internal Consultant’s Dilemma

MORE FUNDAMENTALS

10 Understanding Resistance

11 Dealing with Resistance

12 Technology: A Marriage of Reality, Myth, and The Virtual Hour

DISCOVERY AND UNDERLYING CONCERNS

13 From Diagnosis to Discovery

14 Whole-System Discovery

15 Discovering Gifts, Capacities, and Acting on What We Know

ANALYSIS AND THE DECISION TO ACT

16 Focusing on the Picture

17 Preparing for Feedback

18 Managing the Meeting for Action

ENGAGEMENT AND IMPLEMENTATION

19 Implementation        

20 The Structures of Engagement            

EXTENSION, RECYCLE, OR TERMINATION

21 Transformation Will Not Be Televised, Livestreamed, or Managed      

[Insert Text Break Here]

Online Appendix: Handy Checklists You Can Use

Further Reading

Acknowledgments

About the Author

Index

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.