Flexible Work Arrangements Managing the

Dramatic changes in the composition of today s workforce combined with intense competitive pressures on employers, call for new ways of structuring where, when, and how employees accomplish their job responsibilities. This book makes the business case for flexible working in an organization, and shows how flexitime, job sharing, telecommuting, and compressed work weeks can be used as strategic management tools. Key features: * identifies ways flexible work arrangements can be designed to enhance the personal well-being and job performance of employees, while improving the corporate bottom line. * provides a comprehensive, systematic framework for planning and implementing flexible work arrangements, including handy questionnaire style forms assessing employee needs and evaluating the impacts of flexible job arrangements. * uses case studies and calls on advice from those with experience in diverse organizations in order to show how to position flexible work arrangements and optimize their beneficial effects. Managers and HR managers should read this book if they are contemplating or embarking upon more flexible options for scheduling work and assisting employees to achieve a healthy balance between their jobs and the rest of their lives. It provides practical answers and how-to guidelines for designing a more flexible workplace.

Benjamin H. Gottlieb is the author of Flexible Work Arrangements: Managing the Work-Family Boundary, published by Wiley.

E. Kevin Kelloway is the Canada Research Chair in Occupational Health Psychology and a Professor of Psychology at Saint Mary’s University, Canada. He is a fellow of the Association for Psychological Science, the Canadian Psychological Association, and the Society for Industrial & Organizational Psychology. In addition to serving on several editorial boards, he is Associate Editor of Work & Stress, section editor for Stress & Health, and associate editor for the Journal of Organizational Effectiveness: People and Performance. He has published over 150 articles, chapters, and reports and has authored/edited 13 books. He maintains an active consulting practice in areas related to occupational health psychology and human resource management.

Elizabeth J. Barham is the author of Flexible Work Arrangements: Managing the Work-Family Boundary, published by Wiley.

About the Authors

vii

(2)

Foreword

ix

(4)

Preface

xiii

(2)

Series Preface

xv

1. Defining and Making the Case for Flexible Work Arrangements

1

(26)

2. How Flexible Work Arrangements Can Address Personal and Organizational Needs

27

(32)

3. The Cycle of Planning, Implementing, and Evaluating Flexible Work Arrangements

59

(34)

4. The Effects of Flexible Work Arrangements

93

(40)

5. Sage Advice from Experience: On Management Training and the Implementation Process

133

(22)

6. Toolkit: Assessing Needs and Effects

155

(22)

References

177

(6)

Index

183

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Flexible Work Arrangements Managing the Work-Family Boundary

Summary

Author Biography

Table of Contents

Supplemental Materials