Forces of Change New Strategies for the

This groundbreaking book is based on an innovative model developed by David Shore that serves as the foundation for his Forces of Change program. Forces of Change offers an invaluable guide and sourcebook for the latest thinking on how organizations and their leaders can navigate an ever-changing health care marketplace. The book's emphasis on creating competitive advantage and developing implementation strategies could scarcely be more timely or more in demand.

David A. Shore, PhD, is the founder and director of the Harvard School of Public Health's Forces of Change Program, Trust Initiative, and Project Management in Health Care programs.

Editor's Preface	p. vii
Acknowledgments	p. xiii
The Editor	p. xv
The Contributors	p. xvii
Can We Get Better?	p. 1
Framing the Forces of Change	p. 3
The Market Dynamics of Health Care	p. 21
Transformational Leadership: The Key to Success	p. 35
The Elements of Change	p. 49
Employee Engagement and the Transformation of the Health Care Industry	p. 51
Patient Safety in the Era of Health Care Reform	p. 67
Health Care Reform and Technological Innovation	p. 85
Health Care IT: A Critical Enabler for Health Care Transformation	p. 101
Health Care IT: A Reality Check	p. 115
A Systematic Solution: Integrated Health Care Management	p. 129
Reshaping the Organization	p. 147
Stakeholder Interactions: Can We Transform Bad Behavior?	p. 149
The Trust Prescription: How Health Care Organizations Can Win the Confidence and Compliance of Their Key Stakeholders	p. 169
A Winning Brand: Leveraging the Power of Intangible Assets	p. 191
Implementing Health Care Change through Projects	p. 211
Endnotes	p. 229
Index	p. 253
Table of Contents provided by Ingram. All Rights Reserved.

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Forces of Change New Strategies for the Evolving Health Care Marketplace

Summary

Author Biography

Table of Contents

Supplemental Materials