Foundations of Intercultural Communication

, by Chen, Guo-Ming; Starosta, William J.

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ISBN: 9780761832294 | 0761832297
Cover: Paperback
Copyright: 8/4/2005

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Foundations of Intercultural Communication is the broadest, most inclusive overview of the field of intercultural communication now available. It treats the history of the field, covers important topics like ethics and multiculturalism, and describes the way in which new advances in theory are starting to diverge from earlier emphasis.

Preface

PART I Foundation

(58)

1 Introduction to Intercultural Communication

(17)

Why Study Intercultural Communication?

(3)

Technological Development

(1)

Globalization of the Economy

(1)

Widespread Population Migrations

(1)

Development of the Multiculturalism

(1)

A Short History of Intercultural Communication

(9)

The Chronological Development of Intercultural Communication Study

(5)

The Content of Intercultural Communication Study

(3)

Outline of the Textbook

(1)

Recap

(2)

Rethink

(1)

Questions for Discussion

(1)

2 Communication and Culture

(12)

The Communication Process

(4)

Communication Defined

(1)

Characteristics of Communication

(3)

A Model of Communication

(1)

The Nature of Culture

(3)

Culture Defined

(1)

Functions of Culture

(1)

Characteristics of Culture

(2)

Intercultural Communication

(1)

Forms of Intercultural Communication

(1)

Recap

(1)

Rethink

(1)

Questions for Discussion

(2)

3 Cultural Perception and Values

(27)

The Nature of Perception

(2)

Perception Defined

(1)

Stages of Perception Process

(2)

Cultural Influence on Perception

(4)

Stereotypes

(1)

Dimensions of Stereotypes

(1)

Prejudice

(2)

Forms of Prejudice

(1)

Origins and Impact of Stereotypes and Prejudice

(1)

The Nature of Values

(1)

Values and Communication

(2)

Cultural Value Orientations

(1)

Models for the Study of Cultural Value Orientations

(8)

Kluckhohn and Strodbeck's Model

(1)

Condon and Yousef s Model

(4)

Hall's Culture Context Model

(1)

Hofstede's Cultural Dimensions

(3)

Recap

(1)

Rethink

(2)

Questions for Discussion

(2)

PART II Context

(50)

4 Language and Culture

(21)

Linguistics

(1)

The Structure of Human Language

(2)

Morphology

(1)

Phonology

(1)

Syntax

(1)

Semantics

(1)

Pragmatics

(1)

Characteristics of Language

(1)

Variations of Human Language

(4)

Dialects

(2)

Pidgins

(1)

Creole

(1)

Lingua Franca

(1)

Jargon

(1)

Argot

(1)

Taboo

(1)

Language and Culture

(3)

Language Determines Our Culture

(1)

Language Reflects Our Attitude

(2)

Cultural Value Orientations and Language Expressions

(7)

Relational Orientations

(3)

Positional Role Behavior

(2)

Ancestor Worship

(2)

Recap

(1)

Rethink

(1)

Questions for Discussion

(1)

5 Nonverbal Communication and Culture

(27)

The Nature of Nonverbal Communication

(1)

Nonverbal and Verbal Communication

(1)

Functions of Nonverbal Communication

(2)

Repetition

(1)

Replacement

(1)

Emphasis

(1)

Contradiction

(1)

Regulation

(1)

Characteristics of Nonverbal Communication

(2)

Nonverbal Communication Is Less Systematized

(1)

Nonverbal Communication Is Culture-Bound

(2)

Nonverbal Communication Is Ambiguous

(1)

The Structure of Nonverbal Communication

(13)

Kinesics

(7)

Proxemics

(1)

Paralanguage

(3)

Chronemics

(2)

Nonverbal Communication and Culture

101

(3)

Intercultural Skills in Nonverbal Communication

104

(1)

Recap

105

(1)

Rethink

106

(1)

Questions for Discussion

107

(2)

PART III Interaction

109

(100)

6 Intercultural Relationship Development

111

(29)

The Nature of Human Relationships

112

(2)

Human Relationship Defined

112

(1)

Characteristics of Human Relationships

113

(1)

Stages of Relationship Development

114

(6)

Devito's Model

115

(1)

Knapp and Vangelisti's Model

115

(2)

Chen's Model

117

(3)

Theories of Relationship Development

120

(4)

Social Exchange Theory

120

(1)

Social Penetration Theory

121

(1)

Uncertainty Reduction Theory

122

(2)

Communication Accommodation Theory

124

(1)

Relationship Development and Culture

124

(9)

Particularism/Universalism

126

(1)

Long-Term/Short-Term Relationships

126

(2)

Ingroup/Outgroup Relationships

128

(1)

Formal/Informal Relationships

128

(2)

Personal/Public Relationships

130

(3)

Third-Culture Building

133

(5)

Intrapersonal Intracultural Communication

134

(1)

Interpersonal Intercultural Communication

135

(1)

Rhetorical Intercultural Communication

136

(1)

Metacultural Communication

137

(1)

Intracultural Communication

137

(1)

Recap

138

(1)

Rethink

138

(1)

Questions for Discussion

139

(1)

7 Intercultural Conflict Management

140

(23)

The Nature of Conflict

141

(3)

Types of Conflict

143

(1)

Cultural Influence on Conflict Management

144

(6)

Thinking Patterns

144

(2)

Language Barriers

146

(2)

Cultural Context

148

(2)

Determinant Factors of Conflicts

150

(8)

Face

152

(1)

Interrelation

153

(1)

Favor

154

(2)

Seniority

156

(1)

Status

156

(1)

Power

156

(1)

Credibility

157

(1)

Interest

157

(1)

Severity of the Conflict

157

(1)

Gender

157

(1)

Effective Management of Intercultural Conflicts

158

(3)

Recap

161

(1)

Rethink

161

(1)

Questions for Discussion

162

(1)

8 Intercultural Adaptation

163

(19)

Culture Shock and Intercultural Adaptation

164

(6)

Aspects of Culture Shock

165

(2)

Forms of Culture Shock

167

(1)

Symptoms of Culture Shock

167

(2)

Effects of Culture Shock

169

(1)

Perspectives on the Study of Intercultural Adaptation

170

(1)

Dimensions of Intercultural Adaptation

171

(1)

Stages of Intercultural Adaptation

172

(3)

U-Curve Pattern

173

(1)

W-Curve Pattern and Reentry Shock

174

(1)

Models for the Study of Intercultural Adaptation

175

(4)

A Dialectical Model

175

(3)

A Transformative Learning Model

178

(1)

Recap

179

(2)

Rethink

181

(1)

Questions for Discussion

181

(1)

9 Listening between Co-Cultures

182

(27)

Levels of Listening

185

(8)

Intrapersonal Listening

185

(2)

Interpersonal Intracultural Listening

187

(4)

History

191

(2)

Components of Intercultural Listening

193

(5)

Reciprocal Attending

193

(1)

Verbal and Nonverbal Messages

194

(1)

Differing History, Linguisticality, and Socialization

195

(2)

Mutual Understanding

197

(1)

Intercultural Listening as Qualitative Research

198

(1)

Stepping Outside to Listen

199

(1)

Narrative Listening

200

(4)

Sense-Making

201

(2)

The Media and Co-Cultural Narratives

203

(1)

How to Listen across Cultures

204

(2)

Reducing the Need to Consider New Ideas

204

(1)

Accepting the Added Demands of Seeing and Hearing Novel Messages

204

(1)

Waiting as Long as Possible before Merging the Story of Another into Our Own Narrative

205

(1)

Using Reciprocal Questioning to Build a Common Narrative with the Other Cultural Interactant

206

(1)

Recap

206

(1)

Rethink

207

(1)

Questions for Discussion

208

(1)

PART IV Application

209

(72)

10 Cultural Diversity and Multiculturalism

211

(28)

The Challenge of Cultural Diversity

213

(2)

Cultural Diversity in Organizations

215

(6)

The Report by the U.S. Department of Labor

215

(1)

Gender Impact

215

(3)

Ethnic Impact

218

(2)

Business Impact

220

(1)

Managing a Culturally Diverse Workforce

221

(3)

Planning

221

(1)

Organization

222

(1)

Leadership

222

(2)

Techniques for Diversity Management in Organizations

224

(1)

Multicultural Education

225

(4)

Exposure to Multicultural Perspectives

226

(1)

Maintaining Cultural Identity

227

(1)

Developing Intercultural Communication Skills

227

(1)

Diversification of Curriculum

228

(1)

Stages of the Process of Multiculturalism

229

(1)

The Need for Intercultural Sensitivity

230

(6)

What is Intercultural Sensitivity?

230

(1)

Intercultural Sensitivity and Training Programs

231

(1)

Components of Intercultural Sensitivity

232

(4)

Recap

236

(1)

Rethink

236

(2)

Questions for Discussion

238

(1)

11 Intercultural Communication Competence

239

(19)

The Nature of Communication Competence

240

(2)

Definition of Competence

240

(1)

Definition of Intercultural Communication Competence

241

(1)

Culture and Communication Competence

242

(1)

Approaches to the Study of Intercultural Communication Competence

242

(2)

Overseasmanship Approach

242

(1)

Subjective Culture Approach

242

(1)

Multicultural Person Approach

243

(1)

Social Behaviorism Approach

243

(1)

Typology Approach

243

(1)

Intercultural Communicators Approach

243

(1)

Dimensions and Components of Intercultural Communication Competence

244

(9)

Personality Attributes

244

(2)

Communication Skills

246

(3)

Psychological Adjustment

249

(3)

Cultural Awareness

252

(1)

Recap

253

(1)

Rethink

254

(3)

Questions for Discussion

257

(1)

12 Intercultural Training

258

(23)

Why Intercultural Training?

259

(1)

Effects of Intercultural Training

259

(2)

Goals of Intercultural Training

261

(1)

Models of Intercultural Training

262

(6)

The Classroom Model

263

(1)

The Simulation Model

264

(1)

The Self-Awareness Model

265

(1)

The Cultural-Awareness Model

266

(1)

The Behavioral Model

266

(1)

The Interaction Model

267

(1)

Intercultural Training Techniques

268

(9)

Role Playing

268

(1)

Case Studies

268

(4)

Critical Incidents

272

(1)

Cultural Assimilators

273

(2)

Simulations

275

(2)

Evaluation of Intercultural Training

277

(2)

Recap

279

(1)

Rethink

279

(1)

Questions for Discussion

280

(1)

PART V Ethical Issues and the Future

281

(26)

13 Ethics and the Future of Intercultural Communication

283

(24)

The Nature of Intercultural Communication Ethics

284

(4)

Ethics Defined

284

(1)

Why Study Communication Ethics?

284

(1)

Theories of Ethical Study

285

(3)

Principles of Ethical Intercultural Communication

288

(1)

Mutuality

288

(1)

Nonjudgmentalism

288

(1)

Honesty

288

(1)

Respect

289

(1)

Ethical Rules for Intercultural Communication

289

(3)

Promote Voluntary Participation in the Interaction

289

(1)

Seek Individual Focus Prior to Cultural Focus

289

(1)

Maintain the Right to Freedom from Harm

290

(1)

Accept the Right to Privacy of Thought and Action

290

(1)

Avoid Imposing Personal Biases

290

(2)

The Future of Intercultural Communication

292

(1)

Increasing or Decreasing the Intercultural Contact

293

(3)

International Perspective

293

(2)

Domestic Perspective

295

(1)

Unity versus Division

296

(3)

Ethnocentrism

296

(2)

Gender Impact

298

(1)

The Study of Intercultural Communication

299

(6)

Education

299

(3)

Business

302

(1)

Research

303

(2)

Recap

305

(1)

Questions for Discussion

306

(1)

References

307

(25)

Index

332

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Foundations of Intercultural Communication

Summary

Author Biography

Table of Contents

Supplemental Materials

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Foundations of Intercultural Communication

Summary

Author Biography

Table of Contents

Supplemental Materials

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