From Conflict to Conciliation : How to Defuse Difficult Situations

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ISBN: 9781412979863 | 1412979862
Cover: Paperback
Copyright: 2/3/2010

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Summary

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The Six-C process allows educators to take progressively more assertive steps as needed to resolve a conflict, using the least amount of time and energy while preserving relationships.

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Preface	p. ix
Acknowledgments	p. xiii
About the Authors	p. xv
Conflict and the Six-C Process	p. 1
Introduction	p. 1
Research and Anecdotal Support	p. 3
What Is Unique About This Book?	p. 4
The Six-C Process	p. 5
The Conciliation Capstone	p. 5
Saving Time and Energy	p. 6
Conflict Is Inevitable	p. 8
The Use and Misuse of Power	p. 9
The Democratic Ideal	p. 11
Why Everyone Matters	p. 12
The Perceptual Tradition	p. 14
When Viewpoints Collide	p. 16
Acceptance Versus Agreement	p. 17
Summary	p. 19
Concern	p. 21
Latent Concerns	p. 22
Actionable Concerns	p. 22
What Is a Concern?	p. 23
What Are Moral and Ethical Concerns?	p. 31
What Are Your Concerns?	p. 33
Summary	p. 38
Confer	p. 41
Setting the Stage for Conferring	p. 42
The Value of Seeking Commitment	p. 47
Helpful Communication Skills	p. 48
The 3+++wish? Formula	p. 51
Practicing the 3+++wish? Formula	p. 59
Handling Challenges	p. 60
Handling Outright Rejection	p. 61
Summary	p. 63
Consult	p. 65
Considering the Situation	p. 67
What Is a Consulting Relationship?	p. 76
Using a Triangular Structure	p. 77
Involving Others in a Consultation	p. 79
Sequential Steps for Consulting	p. 81
Practicing the Consulting Sequence	p. 87
Summary	p. 89
Confront	p. 91
Questions to Ask Yourself	p. 92
Difference Between Conflict and Confrontation	p. 99
Continuing Importance of Clear Communication	p. 100
Confrontation as a Positive Force	p. 103
Adapting Constructive Confrontation	p. 104
Applying Five Practical Tips	p. 111
Summary	p. 113
Combat	p. 115
Constraints on Combat	p. 116
Punishments, Penalties, and Perceptions	p. 117
Increasing Chances for a Desirable Outcome	p. 119
Taking a Stand	p. 126
Civilized Dissent	p. 128
Summary	p. 130
Conciliation and Beyond	p. 133
Conciliation After Combat	p. 136
Conciliation as a Reflective Process	p. 143
Beyond Conciliation	p. 148
Summary	p. 155
References	p. 157
Index	p. 161
Table of Contents provided by Ingram. All Rights Reserved.

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From Conflict to Conciliation : How to Defuse Difficult Situations

Summary

Table of Contents

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From Conflict to Conciliation : How to Defuse Difficult Situations

Summary

Table of Contents

Supplemental Materials

Digital License