Chapter1: Today's Personal and Business Communications Requirement Chapter2: Solving Today's Business Communication Challenges Chapter3: Circuit-Switched, Packet-Switched, and IP-Based Communications Chapter4: The Evolution of Ethernet Chapter5: TCP/IP and Networking Chapter6: Layer 2 Networking Chapter7: Layer 2 Networking VLANs Chapter8: Layer3 Networking Chapter9: Wireless LAN Standards Chapter10: Voice over Internet Protocol (VoIP) Chapter11: Unified Communications and Session Initiation Protocol Chapter12: Fault Management and Network Operations Center Chapter13: Configuration Management and Accounting Chapter14: Performance Management Chapter15: Security Management AppendixA: Answer Key AppendixB: List of Abbreviations AppendixC: Seven Domains of a Typical IT Infrastructure AppendixD: Exclusive OR (XOR) Binary Operator AppendixE: IPv4 Subnet Addressing AppendixF: IPv6 Addressing
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