Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition

The long-awaited, thorough update of the definitive work on one of the most popular improvement methods, Gemba Kaizen Gemba Kaizen: A Commonsense, Low-Cost Approach to Management, Second Edition is an in-depth revision of this renowned, bestselling guide. The book is now expanded with 50% new material, including specific case studies tracking success stories from a wide variety of industries and practitioners worldwide. Since its publication by McGraw-Hill in 1997, the book has introduced the concepts of Kaizen to hundreds of thousands of people and their companies as they search for ways to survive and prosper. This trend will only grow amid increasingly intense global competition. Masaaki Imai is a leading authority in the fieldthe man who introduced the concepts of Kaizen to the English-speaking world. Fourteen years since the publication of Gemba Kaizen, the world sees the wide application of Gemba Kaizen going far beyond its manufacturing origins, and now carried into hospitals, government offices, hotels, ports, retailers, mining operations, software development, construction, and even universities. The Kaizen Institute, the consulting firm founded by Masaaki Imai, is at the forefront of this movement to adopt and promote Gemba Kaizen around the world. This new edition features global case studies from a wide range of sectors, sharing the keys to successful implementation of Gemba Kaizen. Gemba Kaizen: A Commonsense, Low-Cost Approach to Management, Second Edition Features current case studies, a new foreword, and 50% new material Explains the original, clear, and correct meaning of Gemba Kaizen and how to apply it in practice Shows how Gemba Kaizen reduces cost, improves quality, and increases customer satisfaction Gives relevant global examples in a wide variety of industries and applications Shows how Gemba Kaizen is used in conjunction with aspects of Six Sigma, Lean Manufacturing, and other methodologies to achieve continuous improvement Includes success stories from various industries, both public and private, and from industrialized and developing nations

Foreword: Kaizen by Everyone, Everyday, Everywhere
Ch 1 Kaizen as a Complete Management System
Ch 2 Gemba Kaizen
--Case 1: Gemba Kaizen at a Farm in Africa
Ch 3 How to Sustain Continuous Improvement
Ch 4 Continuously Improving SQDC at the Gemba
--Case 2: Measuring the Right Things
Ch 5 Standards
--Case 3: Oil Platform Maintenance
--Case 4: SCDA
Ch 6 5S
--Case 5: The True Meaning of 5S
--Case 6: Simple Improvements, Big Impact in Healthcare
--Case 7: 5S of Information (IT)
Ch 7 Muda, Muri, Mura
--Case 8: MTN: Muda Free Nations (Kaizen in Government)
--Case 9: Removing Overburden (Muri) from Work
--Case 10: Supply Chain Variation (Mura) Reduction
Ch 8 SUPPORT Kaizen: The Foundation of House of Gemba
--Case 11: Support Kaizen at European Hypermarket
--Case 12: Top Management Support through Hoshin Kanri
--Case 13: Organization Design and Gemba
Ch 9 Visual Management
--Case 14: Industrial Company
--Case 15: Making Knowledge Work Visible
Ch 10 Speaking with and Managing by Facts
--Case 16: What Leaders Learn When they Go See
--Case 17: Linking the Daily to the Strategic
Ch 11 Daily Kaizen & Front Line Management
Ch 12 The Roles of Natural Teams in Gemba Kaizen
--Case 18: Electronics Supplier in China
--Case 19: Middle East Retail Chain
Ch 13 TPS – The Ultimate Production System
--Case 20: Toyota Retired Executive Interview
--Case 21: Toyota Supplier Story
Ch 14 JIT/ Total Flow Management
--Case 22: Automotive Company in Europe
--Case 23: Just in Time in a Bakery
--Case 24: Total Flow through a Retail Co.
Ch 15 Project Kaizen and End-to-End Optimization
--Case 25: Group Health Value Stream Transformation
--Case 26: Bank of New Zealand
--Case 27: Lean Development (Construction)
Ch 16: Continuous Improvement as a Strategic Weapon
--Case 28: Retail – Top Line Growth
--Case 29: Ski Lodge in Italy – Customer Experience Design
--Case 30: Keeping Manufacturing in the US
Afterword