GEN COMBO LOOSE LEAF OPERATIONS MANAGEMENT; CONNECT Access Card

Table of Contents

PART 1 SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT
1.Introduction to Managing Operations Across the Supply Chain 
2.Operations and Supply Chain Strategy 

PART 2 FOUNDATIONS OF OPERATIONS MANAGEMENT
3.Managing Processes and Capacity 
3a.Supplement: Process Mapping and Analysis 
4.Product/Process Innovation 
5.Manufacturing and Service Process Structures 
6.Managing Quality 
6a.Supplement: Quality Improvement Tools  
7.Managing Inventories 
8.Lean Systems 

PART 3 INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN
9.Customer Service Management 
10.Sourcing and Supply Management 
11.Logistics Management 

PART 4 PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN
12.Demand Planning: Forecasting and Demand Management 
13.Sales and Operations Planning 
14.Materials and Resource Requirements Planning 

PART 5 MANAGING CHANGE IN SUPPLY CHAIN OPERATIONS
15.Project Management 
15a. Supplement: Advanced Methods for Project Scheduling
16.Sustainable Operations Management—Preparing for the Future
Appendix A
Appendix B