Gender And Communication at Work

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ISBN: 9780754638407 | 0754638405
Cover: Hardcover
Copyright: 12/26/2017

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An up-to-date review of theory and research on how gender affects communication at work, it considers 'new' workplaces such as e-business and non-managerial work as well as cross-cultural dimensions and service sector work. The book encompasses a wide geographic perspective with research findings on a variety of business cultures.

List of Figures

List of Tables

xii

List of Contributors

xiii

Acknowledgements

xvi

List of Acronyms

xvii

About the Editors

xviii

1 Gender and Communication at Work: An Introduction

(18)

Mary Barrett and Marilyn J. Davidson

Introduction

(2)

Gender and Communication Situations in the Employment Lifespan

(2)

Gender, Communication and Organizational Boundaries: Linkages and Violations

(2)

Gender and Communication Channels in Special Workplace Environments

(2)

Communicating to Get Things Done

(2)

The Future: Gender and Computer-mediated Communication at Work

(3)

Research Directions

(1)

References

(4)

Part I: Gender and Communication Situations in the Employment Lifespan

2 Gendered Performance and Communication in the Employment Interview

(19)

Patrice M. Buzzanell and Rebecca J. Meisenbach

Introduction

(1)

Overview of Current Research

(2)

Frames for Re-examining Employment Interviewing

(9)

Conclusion

(2)

References

(6)

3 The Effect of Gender on the Transfer of Interpersonal Communication Skills Training to the Workplace

(12)

Kathryn S. O'Neill, Carol D. Hansen and Gary L. May

Introduction

(2)

Overview of Current Research

(2)

Implications

(3)

Recommendations for Research

(1)

Conclusion

(1)

References

(4)

4 Women and Promotion: The Influence of Communication Style

(19)

Jennifer J. Peck

Introduction

(1)

Overview of Current Research

(7)

The 'New Wave' Management Model

(3)

Implications

(1)

Conclusion

(1)

Recommendations

(1)

References

(6)

Part II: Gender, Communication and Organizational Boundaries: Linkages and Violations

5 Gender Issues in Workplace Groups: Effects of Gender and Communication Style on Social Influence

(15)

Linda L. Carli

Introduction

(1)

Overview of Current Research

(6)

Conclusion

(1)

Implications

(1)

References

(6)

6 Gender and Advisor—Client Communication

(11)

Joan Mulholland

Introduction

(1)

Overview of Current Research: Gender. Style, and Client Communication

(2)

Implications

(5)

Recommendations: Future Directions for Client Communication

(2)

References

(2)

7 Gender, Communication and International Business

(16)

Beverly D. Metcalfe

Introduction

(1)

Overview of Current Research

(3)

Developments in Gender and Communication Research: An International Perspective

(8)

Conclusion

106

(2)

Future Research

108

(1)

References

108

(3)

8 Gender, Violation and Communication at Work

111

(18)

Jeff Hearn and Wendy Parkin

Introduction

111

(1)

Overview and Implications of Current Research

112

(10)

Conclusions and Recommendations

122

(1)

References

123

(6)

Part III: Gender and Communication Channels in Special Workplace Environments

9 Communication Channels and Gender Structures at Work

129

(13)

Catherine W. Ng and Laura Byra

Introduction

129

(1)

Overview of Current Research

130

(5)

Implications

135

(1)

Conclusions

136

(1)

Recommendations

136

(2)

References

138

(4)

10 Women's Work: The Language Use of Call Centre Representatives

142

(12)

Margaret Franken and Catherine Wallace

Introduction

142

(1)

Overview of Current Research

143

(7)

Conclusions and Recommendations

150

(1)

References

151

(3)

11 Putting Gender in its Place: A Case Study on Constructing Speaker Identities in a Management Meeting

154

(12)

Judith Baxter

Introduction

154

(1)

Overview of Current Research: A Post-structuralist Perspective

155

(2)

Exploration of the Issues: An Analysis of a Management Meeting

157

(6)

Conclusion

163

(1)

Recommendations

164

(1)

References

164

(2)

12 Communication and Gender Issues in an Italian Medical Emergency Control Room: A Case Study

166

(17)

Isabella Paoletti

Introduction

166

(3)

The Study

169

(6)

Implications

175

(1)

Conclusion

175

(1)

Recommendations

176

(1)

Acknowledgements

176

(1)

References

176

(7)

Part IV: Communicating to Get Things Done

13 Gender, Leadership and Communication

183

(12)

Leonie V. Still

Introduction

183

(1)

Overview of Current Research

184

(5)

Implications

189

(1)

Conclusion

190

(1)

Recommendations for Change and Further Research

191

(1)

References

191

(4)

14 'We Don't Need Another Hero!': Organizational Storytelling as a Vehicle for Communicating a Female Archetype of Workplace Leadership

195

(16)

Su Olsson

Introduction: Organizational Myths and Storytelling as Communication Management

195

(1)

Overview of Current Research

196

(10)

Implications

206

(1)

Conclusions

206

(1)

Recommendations

207

(1)

References

208

(3)

15 Negotiating while Female: Research and Implications

211

(13)

Alice F. Stuhltnacher and Rebecca B. Winkler

Introduction

211

(1)

Overview of Current Research: Empirical Findings

211

(1)

Theoretical Frameworks

212

(3)

Implications

215

(1)

Conclusions and Recommendations

216

(4)

References

220

(4)

16 Gender and the Expression of Emotion in Organizations

224

(15)

Theresa A. Domagalski

Introduction

224

(1)

Overview of Current Research

225

(6)

Implications

231

(1)

Conclusion

232

(1)

Recommendations

233

(1)

References

234

(5)

Part V: The Future: Gender and Computer-mediated Communication at Work

17 Gender and Electronic Discourse in the Workplace

239

(11)

Rob Thomson

Introduction

239

(1)

Overview of Current Research

239

(6)

Conclusions and Implications

245

(1)

Recommendations

245

(1)

References

246

(4)

18 The Email Gender Gap

250

(10)

Niki Panteli and Monica Seeley

Introduction

250

(1)

Overview and Implications of Current Research

250

(7)

Conclusions

257

(1)

Recommendations

257

(1)

References

258

(2)

19 Gender and Diffusion of Email: An Organizational Perspective

260

(10)

Mark J. Brosnan

Introduction

260

(1)

Overview of Current Research

261

(3)

Implications

264

(2)

Conclusions

266

(1)

Recommendations

266

(1)

References

267

(3)

20 Gender, Group Composition and Task Type in Virtual Groups

270

(13)

Victor Savicki, David A. Foster and Merle Kelley

Introduction

270

(1)

Overview of Current Research

270

(7)

Implications for Developing Virtual Teams

277

(1)

Conclusions

277

(1)

Recommendations

278

(2)

References

280

(3)

Index

283

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Gender And Communication at Work

Summary

Table of Contents

Supplemental Materials