Getting to Resolution Turning Conflict into Collaboration

This thoroughly revised and updated work offers new principles and new tools to show how to get to real, lasting resolution of personal, business, organizational, or community conflict.

Stewart Levine is a lawyer, management consultant, mediator, and trainer. His clients and students include American Express, Caterpillar Corporation, Chevron, ConAgra, General Motors, Oracle, and others. He has been a partner in two law firms and served as Deputy Attorney General for the state of New Jersey.

Foreword
Preface

Part I
The Value of Resolution
Chapter 1 Resolution: Getting Beyond Conflict, Compromise, and Settlement
Chapter 2 ROI and The Costs of Conflict: Pay Now or Pay Later

Part II
A Better Way of Resolving Conflict
Chapter 3 Two Brothers: Their Story of Resolution
Chapter 4 The Craft of Resolution: A Road Map for Resolving Conflict:

Part III
Resolution: Ten Principles of Resolutionary Thinking
Chapter 5 PRINCIPLE 1 Believing in Abundance
Chapter 6 PRINCIPLE 2 Creating Partnership
Chapter 7 PRINCIPLE 3 Being Creative
Chapter 8 PRINCIPLE 4 Fostering Sustainable Collaboration
Chapter 9 PRINCIPLE 5 Becoming Open
Chapter 10 PRINCIPLE 6 Forming Long-Term Collaborations
Chapter 11 PRINCIPLE 7 Relying on Feelings and Intuition
Chapter 12 PRINCIPLE 8 Disclosing Information and Feelings
Chapter 13 PRINCIPLE 9 Learning Throughout the Resolution Process
Chapter 14 PRINCIPLE 10 Becoming ResponseAble

Part IV
The Craft of Resolution: A Step-by-Step Guide
Chapter 15 STEP 1 Your Attitude of Resolution
Chapter 16 STEP 2 Stories: Telling and Listening
Chapter 17 STEP 3 Listening for a Vision of Resolution
Chapter 18 STEP 4 Getting Current and Complete
Chapter 19 STEP 5 Reaching Agreement in Principle
Chapter 20 STEP 6 Crafting the New Agreement
Chapter 21 STEP 7 Resolution
Chapter 22 Applying the Principles: The Craft of Resolution
Chapter 23 Benefits and Utility: The Cycle of Resolution

Part V
When You Need Professional Help
Chapter 24 Using the Power of the Legal System
Chapter 25 Choosing a Professional: The Resolutionary

Part VI
The Power of Resolution
Chapter 26 Building a Culture of Agreement and Resolution
Resources
Notes
Bibliography
Index
About the Author