Global Logistics Management A Competitive Advantage for the 21st Century

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ISBN: 9781405127134 | 1405127139
Cover: Paperback
Copyright: 2/10/2006

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This second edition of Global Logistics Management has been thoroughly revised and updated, and new examples have been added reflecting recent developments in the field. This new edition: Helps readers to understand and appreciate the power of managing logistics for profit and competitive advantage Educates readers about the nature of individual logistics activities and how they can be woven together Contains a global focus throughout, with examples drawn from various parts of the world Has been thoroughly revised and updated throughout to keep it current Now includes new examples reflecting recent developments and current preoccupations, including security and global instability. Visit the accompanying website at www.blackwellpublishing.com/gourdin to download PowerPoint slides to supplement the book.

Preface

xiii

Acknowledgments

1 Introduction to Logistics

(20)

Logistics: The Historical Perspective

(1)

Logistics: The Modern Perspective

(6)

Components of a logistics system

(3)

The role of logistics in the organization

(1)

Logistics as a Source of Competitive Advantage

(2)

Why Is Management Interest in Logistics Growing?

(5)

Trends in global trade

(1)

Customers are demanding greater value

(1)

Transportation privatization and liberalization

(1)

Transportation security

(1)

Environmental concerns

(1)

Changing view of inventory

(1)

Continuing advances in information technology

(1)

Electronic commerce

(1)

Logistics in the Global Organization

(2)

Conceptual Model and Statement of Purpose

(1)

Chapter Summary

(1)

Study Questions

(2)

2 Logistics in the Organization

(23)

Introduction

(1)

The Marketing/Logistics Partnership

(1)

Marketing and Logistics Channels

(3)

Alternative channel structures

(1)

Why do channels develop?

(1)

Channel flows

(2)

Designing effective channels

(1)

Environmental Issues

(1)

Marketing Issues

(10)

Channel management issues

(1)

Formal and informal channel relationships

(1)

Domestic versus global channels

(2)

Future trends in channel structures

(1)

Managing the Logistics System

(1)

Tradeoff Analysis

(2)

Enhancing Corporate Profitability with Logistics

(2)

Chapter Summary

(1)

Study Questions

(2)

3 Customer Service

(18)

Introduction

(1)

What Is Customer Service?

(1)

Elements of Customer Service

(4)

Customer Service in a Global Setting

(1)

How Much Service Should Be Offered?

(2)

Barriers to Quality Customer Service

(2)

Controllable factors

(1)

Uncontrollable factors

(1)

Improving Customer Service Performance

(1)

The Consequences of Poor Customer Service

(4)

Improving Customer Service in Comparison to its Costs

(1)

Customer Service and the Internal Customer

(1)

Chapter Summary

(1)

Study Questions

(2)

4 Inventory Management

(25)

Introduction

(1)

Inventory and Customer Service

(1)

Purposes of Inventory

(1)

Types of Inventory

(1)

Objectives of Inventory Management

(1)

Inventory costs

(1)

Managing inventory costs

(1)

Classic Inventory Models

(5)

Economic order quantity (EOQ) model

(1)

Modifications to the basic EOQ model

(1)

Model limitations

(1)

Fixed order point/fixed order quantity model

(1)

Fixed order interval model

(2)

Safety stock requirements

(1)

Inventory Management: Signs of Trouble

(3)

Improving Inventory Management

(3)

Materials Requirements Planning (MRP)

(1)

Distribution Resource Planning (DRP)

(1)

Just-In-Time (JIT) Inventory Management

(5)

Basic tenets of JIT

(1)

Advantages of JIT

(1)

Disadvantages of JIT

(1)

JIT II/vendor managed inventory (VMI)

(1)

The reality of JIT

(1)

Integrated Inventory Management: DRP, MRP, and JIT

(1)

Inventory Management in a Global Market

(2)

Chapter Summary

(1)

Study Questions

(1)

5 Global Transportation Systems

(22)

Introduction

(1)

The Five Modes of Transportation

(9)

Rail

(2)

Road transport

(2)

Pipelines

(1)

Air

(1)

Water carriage

(3)

Deregulation and Privatization of Transportation

(3)

Deregulation

(1)

Privatization

(1)

Future directions

(1)

Government's Role in Transportation

100

(2)

Direct control and regulation of transport firms

100

(1)

Provision of transport infrastructure

101

(1)

Promulgating and enforcing environmental, safety, and security laws

101

(1)

Transportation Security

102

(1)

Intermodal Transportation

103

(3)

Rail

104

(1)

Ocean transport

104

(1)

Air

105

(1)

Motor transport

105

(1)

Infrastructure issues

106

(1)

Concluding comments

106

(1)

Chapter Summary

106

(1)

Study Questions

107

(2)

6 Transportation Management Issues

109

(20)

Introduction

109

(1)

Developing Win/Win Shipper/Carrier Relationships

109

(2)

Transport Pricing

111

(4)

Market structure models

111

(1)

Relevant market area

112

(1)

Shipper demand

113

(1)

Carrier costs

113

(2)

Pricing in Practice

115

(1)

Price negotiation: the carrier's perspective

115

(1)

Price negotiation: the shipper's perspective

116

(1)

Private Transportation

116

(1)

Other Issues Affecting Transportation Cost and Service

117

(9)

Infrastructure availability and condition

117

(4)

Environmental and quality of life issues

121

(4)

Customs and cargo security

125

(1)

Carrier safety

125

(1)

Conclusions

126

(1)

Chapter Summary

126

(1)

Study Questions

127

(2)

7 Warehousing

129

(16)

Introduction

129

(2)

The Strategic Role of Warehousing in Logistics

131

(1)

Functions of Warehousing

132

(2)

Warehouse Roles

134

(1)

Warehouse Location Issues

135

(4)

Centralized versus decentralized warehouses

135

(2)

Selecting specific sites

137

(2)

Warehousing Alternatives

139

(1)

Private warehousing

139

(1)

Contract warehousing

139

(1)

Public warehouses

139

(1)

Warehousing Strategies

140

(1)

Warehousing Concerns in Overseas Markets

141

(2)

Chapter Summary

143

(1)

Study Questions

143

(2)

8 Materials Handling and Packaging

145

(21)

Introduction

145

(1)

Basic Warehouse Design

145

(1)

Manual Versus Automated Materials Handling Systems

146

(4)

Manual warehouses

146

(1)

Automated warehouses

147

(1)

Manual versus automated: making the choice

147

(3)

Trends in Materials Handling

150

(6)

Reliability

150

(1)

Total integration

151

(1)

Flexibility and modularity

151

(1)

Upgrade ability

151

(1)

Automated identification

152

(3)

Ease of use

155

(1)

Maintainability

155

(1)

Conclusions

155

(1)

Product Packaging

156

(7)

Types of packaging

156

(1)

Organizational influences on packaging

156

(1)

The role of packaging

157

(1)

Logistics packaging materials

157

(1)

Environmental issues

158

(1)

Packaging for global markets

159

(1)

Bar coding

160

(1)

Developments in packaging

161

(1)

Tradeoffs with other components of the logistics system

161

(2)

Chapter Summary

163

(1)

Study Questions

163

(3)

9 Managing Logistics Information

166

(19)

Introduction

166

(1)

The Order Processing System

167

(1)

Logistics Information Systems

168

(2)

Environmental scanning

169

(1)

LIS and information management

169

(1)

Forecasting Methods

170

(2)

Qualitative forecasts

170

(1)

Time-series methods

170

(1)

Causal methods

171

(1)

Forecasting logistics needs

172

(1)

Selecting the right forecasting technique

172

(1)

Using Information to Link a Global Logistics System Together

172

(6)

Electronic data interchange (EDI)

172

(6)

Impediments to global implementation of EDI procedures

178

(1)

Developments in Logistics Information Systems

178

(4)

The Internet and electronic commerce

179

(1)

Open-systems computer networks

180

(1)

Wireless communication

180

(1)

Multidimensional bar codes

180

(1)

Radio frequency identification (RFID) technology

180

(2)

Other advances in communications

182

(1)

Chapter Summary

182

(1)

Study Questions

183

(2)

10 Inbound Logistics and Purchasing

185

(18)

Introduction

185

(1)

The Growing Importance of Inbound Logistics

186

(1)

Inbound Logistics Activities

187

(3)

Customer service

187

(1)

Transportation

187

(1)

Inventory management

187

(1)

Warehousing and storage

188

(1)

Maintenance

188

(1)

Information management

188

(1)

Salvage and waste disposal

189

(1)

Production

189

(1)

Summary

189

(1)

Purchasing

190

(10)

Goals of purchasing

191

(1)

Purchasing tasks

191

(3)

Improving purchasing productivity

194

(3)

Organize for enhanced productivity

197

(3)

Management Techniques for Improving Materials Management

200

(1)

Chapter Summary

200

(1)

Study Questions

200

(3)

11 The Global Logistics Environment

203

(21)

Introduction

203

(1)

The Global Supply Chain

204

(1)

Changing Market Opportunities

205

(3)

Emerging nations

205

(1)

Multilateral trade organizations

205

(3)

Global sourcing

208

(1)

Cultural Issues in Logistics

208

(1)

Alternative Global Distribution Strategies

209

(2)

International Documentation

211

(1)

Customs Regulations

212

(2)

Foreign Trade Zones

214

(1)

Logistics Intermediaries and Facilitators

215

(2)

Third-Party Logistics Providers

217

(2)

Controlling the Global Logistics System

219

(1)

Chapter Summary

220

(1)

Study Questions

221

(3)

12 Logistics Strategies

224

(21)

Introduction

224

(1)

Corporate Strategic Planning

225

(1)

Formulating Logistics Strategy

226

(4)

Integrating the Logistics Channel

230

(2)

Implementing Logistics Strategies

232

(5)

Centralization of logistics activities versus decentralization

233

(1)

Third-party service providers

234

(3)

Logistics strategy and improved corporate performance

237

(1)

Future Issues That Will Affect Logistics

237

(4)

Implications for Logistics Managers

241

(1)

Chapter Summary

242

(1)

Study Questions

242

(3)

13 Developing High-Quality Logistics Systems

245

(18)

Introduction

245

(1)

Basic Quality Concepts: The Internal Perspective

246

(3)

Leadership

247

(1)

Cooperation

247

(1)

Learning

248

(1)

Process management

248

(1)

Employee outcomes

248

(1)

Organizational performances

248

(1)

Basic Quality Concepts: The External View

249

(1)

The Service Quality Model

250

(3)

Total Quality Management (TOM) in Logistics

253

(1)

Developing a Formal Quality Process

254

(2)

Quality Process Success Factors for Logistics Management

256

(3)

ISO 9001:2000 The International Quality Standard

259

(1)

The Cost of Quality

260

(1)

Chapter Summary

260

(1)

Study Questions

261

(2)

14 Improving Logistics Performance

263

(21)

Introduction

263

(1)

Improving Organizational Performance

264

(2)

Continuous and breakthrough improvements

265

(1)

Basic Tools for Improving Logistics Performance

266

(8)

Process analysis tools

266

(2)

Statistical analysis tools

268

(1)

Benchmarking

268

(2)

Activity-based costing

270

(4)

Effecting Meaningful Change

274

(2)

Logistics service quality

274

(1)

Productivity

275

(1)

Process effectiveness

276

(1)

Impediments to Improved Logistics Performance

276

(3)

Failure to adopt the customer's viewpoint

276

(1)

Lack of requisite cost data

277

(1)

Lack of broad-based management skills

278

(1)

Failure to think of logistics as a system

278

(1)

Need for cultural change within the organization

279

(1)

Creating a World-Class Logistics System

279

(2)

Chapter Summary

281

(1)

Study Questions

282

(2)

15 Organizing for Logistics Effectiveness

284

(19)

Introduction

284

(1)

Overview of Logistics Organizations

285

(3)

Building an Effective Logistics Organization

288

(1)

Centralization

288

(1)

Scope of responsibility/span of control

289

(1)

Formalization

289

(1)

Integration

289

(1)

The Role of Logistics in the Firm

289

(2)

Inter-organizational effectiveness

290

(1)

Variables Influencing Organizational Structure

291

(7)

Organization size

292

(1)

Corporate structure

292

(1)

Corporate strategy

292

(1)

The importance of logistics

293

(1)

Corporate information technology

293

(1)

Environmental uncertainty

293

(1)

Environmental heterogeneity

294

(3)

Summary

297

(1)

Reconciling Infra- and Inter-Organizational Issues

298

(1)

Moving Towards the "Best" Organizational Structure

299

(1)

Chapter Summary

299

(1)

Study Questions

300

(3)

Index

303

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Global Logistics Management A Competitive Advantage for the 21st Century

Summary

Author Biography

Table of Contents

Supplemental Materials

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Global Logistics Management A Competitive Advantage for the 21st Century

Summary

Author Biography

Table of Contents

Supplemental Materials

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