Gratuity A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

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Gratuity A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees by Seltzer, Richard; Ochs, Holona LeAnne, 9780739144237
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  • ISBN: 9780739144237 | 0739144235
  • Cover: Paperback
  • Copyright: 6/2/2010

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Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.
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