A Guide to the Human Resource Body of Knowledge (HRBoK)

An essential reference for HR professionals

A Guide to the HR Body of Knowledge (HRBoK^TM) from HR Certification Institute (HRCI®) is an essential reference book for HR professionals and a must-have guide for those who wish to further their expertise and career in the HR field. This book will help HR professionals align their organizations with essential practices while also covering the Core Knowledge Requirements for all exams administered by HRCI. Filled with authoritative insights into the six areas of HR functional expertise: Business Management and Strategy; Workforce Planning and Employment; Human Resource Development; Compensation and Benefits; Employee and Labor Relations; and Risk Management, this volume also covers information on exam eligibility, and prep tips.

Contributions from dozens of HR subject matter experts cover the skills, knowledge, and methods that define the profession's best practices. Whether used as a desk reference, or as a self-assessment, this book allows you to:

• Assess your skill set and your organization's practices against the HRCI standard
• Get the latest information on strategies HR professionals can use to help their organizations and their profession
• Gain insight into the body of knowledge that forms the basis for all HRCI certification exams

As the HR field becomes more diverse and complex, HR professionals need an informational "home base" for periodic check-ins and authoritative reference. As a certifying body for over four decades, HRCI has drawn upon its collective expertise to codify a standard body of knowledge for the field. The HRBoK is the definitive resource that will be your go-to HR reference for years to come.

SANDRA M. REED, SPHR, is a leading expert in the certification of Human Resource Professionals with 20 years of practical HR experience. She is the author of the 4th edition of the PHR/SPHR: Professional in Human Resources Certification Study Guide and PHR/SPHR Exam Prep for Dummies. Sandra, owner of epocHResources, is a sought-after, engaging facilitator of human resource and management principles with a strong focus on strategic business management and employee development. She has been SPHR^® certified since 2007.

Acknowledgments xi

Acknowledgments from the First Edition xiii

About the Author xv

Foreword HR Rising to the Opportunity xvii
Dave Ulrich

HR Career Mosaic xviii

HR Certification and Competencies xix

Conclusion xxiii

Notes xxiii

Chapter 1 The Human Resource Body of Knowledge: HRBoKTM 1

The Building Blocks 1

The HR Profession 4

The Age of Organizational Behavior 10

Structuring Human Resource Departments 11

The Development of HR Competencies 17

HRBoK TM 31

Notes 32

Chapter 2 Business Management and Strategy 33

Introduction 33

General Business Principles 35

HR as a Strategic Partner 51

Organizational Development (OD) 80

The Role of HR 98

Suggested Study or Organizational Audit Activities 106

References 106

Chapter 3 Workforce Planning and Employment 109

Introduction 111

Workforce Planning: A Cascading Strategy 111

Recruiting: Characteristics of People 124

The Separation Process 156

Metrics 157

Succession Planning 160

Global Workforce Planning 161

Suggested Study or Organizational Audit Activities 169

Notes 170

References 170

Chapter 4 Human Resource Development 171

Introduction 174

Employee Training 175

Theories of Motivation 184

Instructional Design 191

Talent Management 204

Employee Development 216

Metrics 229

Suggested Study or Organizational Audit Activities 234

Case Study—Measuring Return on Investment in HR: A Global Initiative for HR Strategy
Jack Phillips and Patti Phillips 235

References 243

Chapter 5 Compensation and Benefits 245

Case Study—Organizational Justice: The Case for Organizational Justice 245
Katrina P. Merlini

Introduction 250

Strategic Compensation 251

Designing Pay Systems 260

Employee Benefit Programs 269

Compensation and Benefits Outsourcing 275

Expatriate Compensation 275

Executive Compensation 279

Metrics 285

Suggested Study or Organizational Audit Activities 285

Chapter 6 Employee and Labor Relations 287

Introduction 288

Managing the Employee-Employer Relationship 289

Employee Communication and Feedback 296

 Discipline and Terminations 300

Managing the Union Relationship 306

Suggested Study or Organizational Audit Activities 317

Note 317

Chapter 7 Risk Management 319

Introduction 321

A Focus on Compliance 322

Risk Assessments 323

Injury and Illness Prevention Programs 331

Return to Work Programs 335

A Focus on Prevention 336

Employee Communication and Safety Training 347

Risk Management Techniques 347

Metrics 348

Suggested Study or Organizational Audit Activities 348

Appendix A Alphabetical Listing of Legal Issues 351

Affirmative Action Plans (AAPs) 351

Age Discrimination in Employment Act of 1967 (ADEA) 357

Americans with Disabilities Act of 1990 (ADA) 359

Australian Federal Privacy Act of 1988 361

Civil Rights Act of 1964 (Title VII) 361

Common Law Doctrines 365

Copyright Act of 1976 369

Davis-Bacon Act of 1931 370

Drug-Free Workplace Act of 1988 370

EEO Survey 371

Employee Retirement Income Security Act of 1974 (ERISA) 374

Executive Orders 381

Fair Credit Reporting Act of 1970 (FCRA) 382

Fair Labor Standards Act of 1938 (FLSA) 383

Family and Medical Leave Act of 1993 (FMLA) 395

Foreign Corrupt Practices Act of 1977 408

Genetic Information Nondiscrimination Act of 2008 (GINA) 409

Glass Ceiling Act of 1991 410

Illegal Immigration Reform and Immigrant Responsibility

Act of 1996 (IIRIRA) 411

Immigration Reform and Control Act of 1986 (IRCA) 411

International Labour Organization (ILO) 414

International Trade Organizations 415

Mine Safety and Health Act of 1977 (MSHA) 416

Occupational Safety and Health Act of 1970 (OSHA) 417

Organisation for Economic Co-operation and Development (OECD): Guidelines for Multinational Enterprises (MNEs) 430

Patient Protection and Affordable Care Act of 2010 (PPACA, ACA, Obamacare) 431

Pension Protection Act of 2006 (PPA) 432

Privacy Act of 1974 432

Privacy Shield and Safe Harbor Frameworks 433

Rehabilitation Act of 1973, Sections 501, 503, and 505 434

Sarbanes-Oxley Act of 2002 (SOX) 434

Service Contract Act of 1965 (SCA) 435

Sexual Harassment 435

Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) 439

United Kingdom Bribery Act of 2010 442

United States Patent Act of 1790 442

Wage Garnishment Law, Federal 443

Walsh-Healey Public Contracts Act of 1936 443

Worker Adjustment Retraining and Notification Act of 1988 (WARN) 444

Workers’ Compensation 445

Quick Reference Guide: Agencies, Court Cases, Terms,

and Laws; General Record-Keeping Guidelines 446

Appendix B Four Steps to Domestic Certification 457

Appendix C Four Steps to Global Certification 461

Appendix D Some Questions You May Have About Form I-9 465

Appendix E Sample Affirmative Action Plan 477

Appendix F OSHA Form 300 515

Appendix G HRCI’s Ethical Standards 529

Professional Responsibility 529

Professional Development 530

Ethical Leadership 530

Fairness and Justice 530

Conflicts of Interest 531

Use of Information 531

Appendix H Glossary of Terms 533

Index 573

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