The Supervisor's Job, Roles, Functions, and Authority
3
(21)
The Theories and History of Management
24
(13)
Part II: Connective Processes
Decision Making
37
(12)
Coordinating Organizational Activities
49
(11)
Communicating
60
(32)
Legal Aspects of the Healthcare Setting
92
(23)
Part III: Planning
Managerial Planning
115
(17)
Forecasting
132
(6)
Tactical Considerations in Planning
138
(16)
Planning Tools
154
(19)
Time Management Techniques
173
(14)
Part IV: Organizing
Fundamental Concepts of Organizing
187
(15)
Division of Work and Departmentalization
202
(14)
Delegation of Organizational Authority
216
(13)
Line and Staff Authority Relationships
229
(12)
Organizing on the Supervisory Level
241
(27)
Committees as an Organizational Tool
268
(19)
The Informal Organization
287
(14)
Part V: Staffing: Human Resources Management
The Staffing Process
301
(26)
The Selection Process
327
(21)
Performance Appraisals, Promotions, and Transfers
348
(35)
Part VI: Influencing
Giving Directives and Managing Change
383
(34)
Motivation
417
(32)
Leadership
449
(10)
Morale
459
(21)
Discipline
480
(21)
Part VII: Controlling
Fundamentals of Control
501
(11)
The Control Process
512
(17)
Budgetary and Other Control Techniques
529
(16)
Part VIII: Labor Relations
The Labor Union and the Supervisor
545
(11)
Handling Grievances
556
(8)
Emerging Influences in Healthcare
564
(11)
Index
575
(6)
About the Author
581
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