The Handbook of Crisis Communication

Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

W. Timothy Coombs is Professor of Corporate Communication at Eastern Illinois University, USA. He is the author of Code Red in the Boardroom (2006), and Today's Public Relations (2006).

Sherry J. Holladay is Professor of Corporate Communication at Eastern Illinois University, USA. She is the author of numerous articles related to corporate communication.
Together, they have co-authored It's Not Just PR (Wiley-Blackwell 2007), and PR Strategy and Application (Wiley-Blackwell 2010).

List of Contributors
Preface
Introduction
Crisis and Allied Fields
Parameters for Crisis Communication
Crisis Communication and Its Allied Fields
Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years
Methodological Variety
Case Studies
Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina
Regaining Altitude: A Case Analysis of the JetBlue Airways Valentine's Day 2007 Crisis
Textual Analysis
The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings
Content Analysis
Are They Practicing What We Are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents
Experimental
Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory
How Do Past Crises Affect Publics' Perceptions of Current Events? An Experiment Testing Corporate Reputation During an Adverse Event
Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact
The Practice
"We tell people. It's up to them to be prepared." Public Relations Practices of Local Emergency Managers
Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of "Hard" Emergencies at the Tactical Level
Specific Applications
Organizational Contexts
Oil Industry Crisis Communication
Educational Crisis Management Practices Tentatively Embrace the New Media
FEMA and the Rhetoric of Redemption New Directions in Crisis Communication Models for Government Agencies
Crisis Communication and Race
Effective Public Relations in Racially Charged Crises: Not Black or White
Public Relations and Reputation Management in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's Corporate Identity
Technology and Crisis Communication
New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses
Organizational and Media Use of Technology During Fraud Crises
Organizational Use of New Communication Technology in Product Recall Crises
Global Crisis Communication
Crisis Communication, Complexity, and the Cartoon Affair: A Case Study
Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings
Negotiating Global Citizenship: Mattel's 2007 Recall Crisis
Celebrating Expulsions? Crisis Communication in the Swedish Migration Board
Theory Development
Crisis Communicators in Change: From Plans to Improvisations
Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue
Crisis-Adaptive Public Information: A Model for Reliability in Chaos
Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices
Who Suffers? The Effect of Injured Party on Attributions of Crisis Responsibility
The Dialectics of Organizational Crisis Management
Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions During Crisis Events
Credibility Seeking through an Interorganizational Alliance: Instigating the Fen-Phen Confrontation Crisis
Future Research Directions
Future Directions of Crisis Communication Research: Emotions in Crisis - The Next Frontier
Complexity and Crises: A New Paradigm
Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal
Toward a Holistic Organizational Approach to Understanding Crisis
What is a Public Relations "Crisis"? Refocusing Crisis Research
Crisis and Learning
Pursuing Evidence-Based Crisis Communication
Afterword
Name Index
Subject Index
Table of Contents provided by Publisher. All Rights Reserved.

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The Handbook of Crisis Communication

Summary

Author Biography

Table of Contents

Supplemental Materials