The Handbook for Quality Management, Second Edition A Complete Guide to Operational Excellence

Written by two of the foremost authorities on the subject and fully updated throughout, this is the definitive text on quality management. Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in today's business environment. That's what makes this work so unique. It serves as a primary reference source for an organization's quality initiative and for anyone seeking to pass the Certified Quality Manager exam, given by the ASQ (American Society for Quality). Over the last 40 years, the quality management discipline has undergone steady evolution from disjointed quality assurance efforts to more proactive, business-integrated functions. Today's quality manager must be able to clearly communicate the fallacies of inspection-focused "quality programs" to implement meaningful, cost-effective quality initiatives into their constantly challenged businesses. This text demystifies the science of quality management for effective use and benefit to an organization. Clearly defines quality management principles and their application within a cross-section of industries Includes chapters on Theory of Constraints, Six Sigma, and Lean Manufacturing Updated to the 2001 ASQ Body of Knowledge Invaluable appendix tables include audit standards, control chart equations, and sample customer survey Includes simulated and past exam questions and answers to help study for ASQ's CQMgr (Certified Quality Manager) exam