Handbook of Usability Testing How to Plan,

Whether its software, a cell phone, or a refrigerator, your customer wantsno, expectsyour product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. Youll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your products usability, and more.

Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

For more information, please access the author's website at
http://www.usabilityworks.net

Author's blog:
http://usabilitytestinghowto.blogspot.com

Acknowledgments
Foreword
Preface to the Second Edition
Usability Testing: An Overview
What Makes Something Usable?
What Is Usability Testing?
When Should You Test?
Skills for Test Moderators
The Process for Conducting a Test
Develop the Test Plan
Set Up a Testing Environment
Find and Select Participants
Prepare Test Materials
Conduct the Test Sessions
Debrief the Participant and Observers
Analyze Data and Observations
Report Findings and Recommendations
Advanced Techniques
Variations on the Basic Method
Expanding from Usability Testing to Designing the User Experience
Afterword
Index
Table of Contents provided by Publisher. All Rights Reserved.

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Handbook of Usability Testing How to Plan, Design, and Conduct Effective Tests

Summary

Author Biography

Table of Contents

Supplemental Materials