Health Care Operations Management: A Systems Perspective

New to this Edition
Preface
Acknowledgements
PartI Operations, Systems, and Financial Management
Chapter1 Healthcare Operations Management
Chapter2 Health Care Marketplace
Chapter3 Healthcare Finance for the Operations Manager
PartII Quality and Productivity Management
Chapter4 Quality Management
Chapter5 Operations Research Methods
Chapter6 Productivity and Performance Management
Chapter7 Operational Metrics in Health Care Organizations
Chapter8 Basics of Project Management
Chapter9 Operational Planning
Chapter10 Return on Investment Analysis
PartIII Logistics and Supply Chain Management
Chapter11 Supply Chain Management Strategy
Chapter12 Purchasing and Materials Management
Chapter13 Inventory Management and Accounting
Chapter14 Forecasting and Supply Chain Management Systems
Chapter15 Pharmaceutical Operations Management in the Hospital Pharmacy
PartIV Best Practices
Chapter16 Operations Analysis and Benchmarking
Chapter17 Best Practices for Health Care Operations Management
Appendix A: Major Teaching Hospitals
Appendix B: Answers to Selected Chapter Exercise Problems
Glossary of Terms
About the Author