Health Care Operations Management A Systems Perspective

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PartI An Overview to Health Care Operations
Chapter1 Operations Management and Decision Making
Chapter2 Hospitals and the Health Care Industry
Chapter3 Operational Finance
Chapter4 Health Plan Operations
PartII Methods for Improving Operations
Chapter5 Operational Planning and Analysis
Chapter6 Quality and Process Management
Chapter7 Six Sigma and Lean Management
Chapter8 Forecasting and Decision Tools
Chapter9 Productivity and Performance Management
Chapter10 Project Management
PartIII Analytical Tools and Technology
Chapter11 Operational Metrics in Health Care Organizations
Chapter12 Statistical Applications in Operations Management
Chapter13 Using Information Technology in Operations Management
Chapter14 Operations Analysis and Benchmarking
PartIV Health Care Supply Chain
Chapter15 Supply Chain Management
Chapter16 Purchasing and Materials Management
Chapter17 Financial Management of Inventory
Chapter18 Operations Management in the Pharmacy
AppendixA Answers to Selected Chapter Exercise Problems