The Healthcare Mandate: How to Leverage Disruptive Innovation to Heal America’s Biggest Industry

Preface ix
Acknowledgments xiii
Introduction xv

CHAPTER 1 Change Is Happening Now 1
CHAPTER 2 The Four Historical Stages of Healthcare 13
CHAPTER 3 Two Drivers of Rising Healthcare Costs 21
CHAPTER 4 The Role of Homeostasis 33
CHAPTER 5 The Big Shift 43
CHAPTER 6 The Six Steps of the Big Shift 57
CHAPTER 7 Innovate or Perish 69
CHAPTER 8 Technological Innovation Propels
the Big Shift 87
CHAPTER 9 Digital Disruption and the Storming
of the Gates 99
CHAPTER 10 The Constituent as a Consumer 113
CHAPTER 11 The Constituent Healthcare
Operating System 129
CHAPTER 12 Phase I of Implementation of the CHOS:
Anticipatory Healthcare 137
CHAPTER 13 Phase II of Implementation of the CHOS:
Behavioral Intervention 149
CHAPTER 14 The Challenge of COVID-19 161
CHAPTER 15 Artificial Intelligence and Gamification 171
CHAPTER 16 The Carrot and the Stick 179
CHAPTER 17 The Healthcare Analytics Marketplace 195
CHAPTER 18 The Big Shift in Healthcare Analytics 207
CHAPTER 19 How We’re Going to Pay for
Constituent Care 221
CHAPTER 20 The Prescription for Healthcare Leaders 237

Notes 247

Index 261