Healthcare Operations Management

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Introduction to Healthcare Operations	p. 1
The Challenge and the Opportunity	p. 2
History of Performance Improvement	p. 18
Evidence-Based Medicine and Pay-for-Performance	p. 50
Setting Goals and Executing Strategy	p. 69
Strategy and the Balanced Scorecard	p. 70
Project Management	p. 100
Performance Improvement Tools, Techniques, and Programs	p. 137
Tools for Problem Solving and Decision Making	p. 138
Using Data and Statistical Tools for Operations Improvement	p. 170
Quality Management: Focus on Six Sigma	p. 226
The Lean Enterprise	p. 260
Simulation	p. 282
Applications to Contemporary Healthcare Operations Issues	p. 311
Process Improvement and Patient Flow	p. 312
Scheduling and Capacity Management	p. 342
Supply Chain Management	p. 370
Putting It All Together for Operational Excellence	p. 399
Holding the Gains	p. 400
Index	p. 421
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