The Healthcare Quality Book: Vision, Strategy, and Tools, Fifth Edition

The Healthcare Quality Book provides a framework, methodology, and practical approaches to assist healthcare professionals in championing improvement efforts. The book is divided into three sections that cover the fundamentals of healthcare quality, critical quality topics, and key strategies for effectively leading quality. The extensively revised fifth edition of this definitive text brings together healthcare thought leaders with a wide range of subject matter expertise. Chapter contributors explore the foundation of healthcare quality, share their perspectives on essential and cutting-edge topics, and offer strategies for learning the skills to lead a culture of quality. New content includes chapters on health equity and disparities in care and expanded content on quality improvement tools, the patient experience, and digital technologies. The book concludes with three well-developed case studies of quality improvement in action that incorporate the lessons learned in the preceding chapters. The Healthcare Quality Book will assist leaders at all levels in developing a solid foundation of quality leadership knowledge, skills, and tools.

Elizabeth R. Ransom, MD, FACS, is regional chief medical officer for Oregon at Providence St. Joseph Health System. In that capacity, she is responsible for coordination of care in the inpatient environment with oversight for quality, patient safety, program growth, physician leadership development, community health and physician services. She coordinates, advances, and aligns with providers to enhance affordability, access, quality, and the reduction of variability of care delivery across the Oregon region. Maulik S. Joshi, DrPH, is president and chief executive officer of Meritus Health, a health system serving the tristate region of Maryland, Pennsylvania, and West Virginia. Meritus Health encompasses more than 3,000 employees and 600 medical staff, with a 327-bed medical center, medical group, home health, and medical equipment company. Previously, Dr. Joshi was chief operating officer and executive vice president of integrated care delivery at the Anne Arundel Health System (AAHS) in Annapolis, Maryland. He has served as senior advisor at the Agency for Healthcare Research and Quality. Scott B. Ransom, DO, FACHE, is a partner in the Health & Life Sciences Advisory at Oliver Wyman. He serves as a consultant to health systems, academic medical centers, medical schools, health insurance companies, private equity firms, healthcare start-up companies, and other leading institutions. He has served more than 100 health systems, academic medical centers, and medical schools on seven continents. Dr. Ransom has more than 30 years of operations, clinical, and leadership experience, including as president and CEO of the University of North Texas Health Science Center. David B. Nash, MD, MBA, is founding dean emeritus, and he remains on the full-time faculty as the Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, at the Jefferson College of Population Health. His 11-year tenure as dean completes more than 30 years on the university faculty. A board-certified internist, Dr. Nash is internationally recognized for his work in public accountability for outcomes, physician leadership development, and quality-of-care improvement. He has achieved wide acclaim for his COVID-19 thought leadership.

Chapter 1: Overview of Healthcare Quality Chapter 2: Quality Improvement Models and Frameworks for Excellence Chapter 3: Variation in Medical Practice and Implications for Quality Chapter 4: Statistical Tools for Quality Improvement Chapter 5: Safety Science and High Reliability Organizing Chapter 6: Health Equity and Diversity Chapter 7: Population Health Chapter 8: Quality Measurement: Measuring What Matters Chapter 9: Value-Based Purchasing Chapter 10: Health System Transformation Chapter 11: Quality and Leadership: Utilizing Measures to Create Alignment Chapter 12: Governance for Quality Chapter 13: The Digitization of Healthcare Chapter 14: Putting It All Together: Three Quality Improvement Case Studies