The High Cost of Low Morale...and what to do about it

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ISBN: 9781574440980 | 1574440985
Cover: Nonspecific Binding
Copyright: 4/3/1997

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How to reward and keep winning employees happy and productive is a challenge to any employer or manager. The challenge can be met by employing the highly practical and common sense suggestions explored in this well-written and often humorous book from the author of "The Costs of Bad Hiring Decisions and How to Avoid Them". Here are critical tips that go hand in hand when hiring good people and then keeping them.

Preface

xiii

(6)

About the Author

xix

1 Pin the Tail on the Donkey (Making Good Hiring Decisions)

(30)

Plan for Retention

(1)

Forecast Staffing Needs

(1)

Develop Recruitment Sources

(1)

Know What You're Looking For

(1)

Become a Skilled Interviewer

(1)

Measure Against Job Requirements

(1)

Look for Versatility

(1)

Be Sure They're Willing, as Well as Able

(1)

Test Them

(1)

Hold Auditions

(1)

Make Commitment Possible

(1)

Start with Quality Employees

(1)

Be Selective

(1)

Seek People-Oriented Leaders

(1)

Hire People Who Are Better Than You

(1)

Try Team Interviewing

(1)

Troubleshoot Recruitment Problems

(2)

Avoid "The Mirror Test"

(1)

Consider Internal Candidates

(1)

Hire for Today's Generation

(1)

Check References

(2)

Make Sound Hiring Decisions

(7)

2 Up Your Attitude (A Good Attitude = High Morale)

(28)

Enjoy What You Do

(1)

Don't Waste Time on Negative Thoughts

(1)

Find Ways to Learn New Things

(1)

Demonstrate the Work Ethic You Expect

(1)

Start Each Day with a Positive Thought

(1)

Helping Others Helps Yourself

(1)

Set Your Mental Barometer

(1)

Even When You Don't Feel Like It

(2)

Find a Release

(1)

Don't Air Your Dirty Laundry

(1)

Find Your Creative Attitude

(1)

Make It Easy on Yourself

(1)

Live By a Personal Mission Statement

(3)

Stay Physically and Mentally Fit

(1)

Don't Take Life Too Seriously

(1)

Set Goals

(1)

Associate with Positive People

(1)

Talk to Yourself

(1)

Why Not You?

(1)

Kick the Habit

(1)

Once Upon a Time

(1)

Reward Yourself

(6)

3 Pygmalion's Fair Lady (The Power of Expectation)

(24)

Remember Clementine

(1)

Start with Number One

(1)

Give Me No Choice

(2)

There's More Than One Way

(1)

Recognize the Family

(1)

Structure Positive Situations

(1)

It's All in Your Mind

(1)

Do What Failures Are Afraid to Do

(1)

Dream Impossible Dreams

(1)

Make Them Feel Special

(1)

Recognize Assets

(1)

Keep Them on Your Radar Screen

(1)

Offer Approval and Acceptance

(1)

Lift Self-Imposed Limitations

(1)

Take the Bull By the Horns

(1)

Have a Game Plan

(1)

On My Honor

(1)

Nothing Happens 'Til Somebody Sells

(1)

Get Out of the Way

(1)

And They Wiped Their Minds Clear

(5)

4 Ma Bell Did It (Communicate)

(30)

Mission Possible

(1)

Think It Over

(2)

Give Criticism in the Helping Spirit

(1)

Make Learning Easy

(1)

Stay "Checked-In"

(1)

Share the Vision

(1)

Try Toastmasters

(1)

Be Accessible

(1)

Give Everyone a Say

(1)

Speak From the Heart

(1)

Make Them Decision Makers

(1)

Clarify Expectations

(1)

Keep Them Informed

(1)

Encourage Feedback

(1)

Explain the "Why"

(1)

Build the Listening Habit

(1)

Use Humor To Get Your Message Across

100

(2)

Consider a Survey

102

(1)

Use Performance Appraisals as Communication Tools

102

(2)

Take Inventory

104

(1)

Try "Rolestorming"

104

(1)

Why Do You See It That Way?

105

(1)

Hear What Employees Are Not Saying

106

(1)

Don't Discourage Small Talk

107

(6)

-Ch-Ch-Ch-Change (Take Charge of Change)

113

(26)

Offer "Inplacement"

115

(1)

Ask for Advice

116

(1)

Take Care of the "Me" Issues

117

(1)

Get Resistance to Change Out in the Open

118

(1)

Little Things Make a Difference

119

(1)

Validate the Positive Results of Change

120

(1)

Delegate, Especially During Change

121

(1)

Get Buy-In

122

(1)

Plan for the Change Reaction

122

(1)

Think Like "One" Company

123

(1)

Beat the Downside of Downsizing

124

(2)

Anticipate Highs and Lows

126

(1)

Acceptance Is a Four-Stage Process

127

(2)

Give Them Time

129

(1)

Reinvest in Employees

130

(1)

Diversify

131

(2)

Change Comes in Familiar Packages

133

(6)

6 Get 'Em Psyched (Build Fun into Your Organization)

139

(24)

Consider an R&R Fund

141

(1)

Learn to Have Fun

142

(1)

Show Appreciation

143

(1)

Give Us This Day

143

(1)

Provide Education as an Incentive

144

(1)

Reward Them When They Least Expect It

145

(1)

Get Casual

145

(1)

Make Safety Count

146

(1)

Host a Gag Nite

146

(1)

Offer Them "Hidden Paychecks"

147

(1)

Name Your Customer

148

(1)

Count on Retirees

149

(1)

Modify the Nature of the Work

150

(1)

Be There to Greet Them

150

(1)

The 1212 Club

151

(1)

Do Something Extra to Reward Dedication

152

(1)

Consider Sabbatical Leave

152

(1)

1 Million Dollars for Your Thoughts

153

(1)

It's in the Cards

154

(1)

Create Olympic Performance Events

155

(1)

The Leader of the Band

156

(1)

Help Them Regain the Spirit

157

(1)

Give Them Ownership

158

(5)

7 Who's on First? (Is It Leadership Or Is It Management?)

163

(24)

Offer Small Rewards

165

(1)

Be a Coach, Not a Cop

165

(1)

Be Flexible

166

(1)

Learn from the Past

167

(1)

Reward Risk-Taking

168

(1)

Don't Be a Pretender

169

(1)

Light Their Fires

170

(1)

Encourage Talking Back

170

(1)

Catch Them Doing Something Right

171

(1)

View Problems as "Golden Eggs"

172

(1)

Exhibit "Friendly Bravery"

173

(1)

Blend Strategy with Culture

173

(2)

Eliminate the Obstacles to Innovation

175

(1)

Balance Skills

175

(1)

Link Pay to Performance

176

(1)

Share Compliments

177

(1)

Don't Cut Corners

178

(1)

Make Them Business Partners

178

(2)

Reduce Fear

180

(1)

Use Your Muscles

181

(1)

Get Them Involved

181

(1)

Laugh in the Face of Stress

182

(5)

8 Close Encounters of the Worst Kind (Managing Difficult People)

187

(32)

Don't Dwell on Past Mistakes

189

(1)

Don't Wait Too Long

190

(1)

Trade Complaints for Solutions

190

(1)

Think Before You Act

191

(2)

Grease the Squeaky Wheels But

193

(1)

Beware of "Buckaneers"

194

(1)

Don't Let Them Play Dead

195

(1)

Get the Facts

196

(1)

Personal Problems of the Worst Kind

197

(1)

Turn Conflict into Cooperation

198

(2)

Disarm the Argumentative

200

(1)

Learn How to Negotiate

201

(1)

Care Enough to Confront

202

(1)

When the Boss Is Difficult

203

(1)

Employee Health Problems and ADA

204

(1)

Accept the Help of Others

205

(1)

Reduce the Risk of Workplace Violence

206

(1)

Focus on the Issues

207

(1)

Trying But Failing

208

(1)

Fire Without Creating a Mess

209

(1)

Conduct Exit Interviews

210

(3)

When Turnover Is Good

213

(6)

9 All Aboard (Orientation and Training)

219

(28)

Use Training as a Motivator

221

(1)

View Employees as Investments

222

(1)

Rechart Career Paths

223

(1)

Teach Them the Business

223

(1)

No Matter How Good the Product

224

(1)

Don't Leave Them Behind

225

(1)

Develop Tomorrow's Leaders

226

(1)

Be Sure They Get What They Need

227

(1)

Have 20/20 Vision

228

(1)

Make It Informal But Meaningful

229

(2)

Link Training to Corporate Initiatives

231

(1)

If You Were Expecting a Package

232

(1)

Consider a Mentor Program

233

(1)

Show Them How

234

(1)

Value Employees from Day One

235

(2)

Leadership 2000

237

(1)

Environment Makes the Difference

238

(1)

Don't View Training as an Expense

239

(1)

Consider Apprenticeships

239

(8)

Appendix

247

(4)

Glossary

251

(2)

Index

253

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The High Cost of Low Morale...and what to do about it

Summary

Table of Contents

Supplemental Materials

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The High Cost of Low Morale...and what to do about it

Summary

Table of Contents

Supplemental Materials

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