HOW 9 A Handbook for Office Workers

This comprehensive reference manual is designed to assist students, office professionals, and business writers in preparing business communications. It includes detailed and precise information for writing, formatting, and transmitting communications. Unlike other reference books, HOW 9 is tailored for writing style, grammar, mechanics, and techniques in a business/office environment. The text can be used as a stand-alone reference or as a supplement.

Preface

vii

Punctuation

1

(64)

Comma

5

(21)

Semicolon

26

(4)

Colon

30

(6)

Dash

36

(3)

Period

39

(5)

Question Mark

44

(3)

Exclamation Mark

47

(2)

Quotation Marks

49

(5)

Apostrophe

54

(5)

Parentheses

59

(3)

Brackets

62

(1)

Asterisk

62

(1)

Diagonal

63

(1)

Underscore

63

(1)

Ampersand

64

(1)

Hyphenating and Dividing Words

65

(14)

Hyphenating Words

67

(7)

End-of-Line Word and Word-Group Divisions

74

(5)

Capitalization

79

(28)

Number Formats and Applications

107

(26)

General Format

109

(3)

Numbers Expressed in Figure Form

112

(7)

Time

119

(3)

Addresses and Telephone Numbers

122

(1)

Special Forms

123

(4)

Business Calculations

127

(6)

Grammar and Usage

133

(50)

Sentences

136

(3)

Nouns

139

(9)

Pronouns

148

(8)

Verbs

156

(13)

Adjectives

169

(4)

Adverbs

173

(3)

Prepositions

176

(3)

Conjunctions

179

(3)

Interjections

182

(1)

Abbreviations and Symbols

183

(26)

Abbreviations

185

(19)

Contractions

204

(1)

Symbols

205

(4)

Words Often Confused and Misused

209

(46)

Proofreading and Editing

255

(16)

Spelling

257

(3)

Proofreading

260

(5)

Editing

265

(6)

Using the Internet

271

(10)

Electronic Messaging

281

(16)

Networks

283

(1)

Facsimile (Fax) Transmissions

283

(4)

E-Mail Messages

287

(10)

Address Format and Forms of Address

297

(20)

General Address Format

299

(1)

Names and Titles

300

(3)

Places

303

(3)

Address Format for Foreign Correspondence

306

(1)

On-Line Address Formats

307

(2)

Forms of Address

309

(8)

Business Letters and Memorandums

317

(54)

Letter Styles

319

(4)

Letter Format and Placement of Major Parts

323

(29)

Punctuation Style

352

(2)

Addressing Envelopes

354

(8)

Folding and Inserting Correspondence

362

(2)

Memorandums

364

(7)

Reports and Other Business Documents

371

(66)

General Formats for Reports and Manuscripts

373

(7)

Parts of a Report or Manuscript

380

(46)

Meeting Minutes

426

(11)

Employment Application Documents

437

(34)

The Chronological Resume

439

(8)

The Functional Resume

447

(2)

The Combination Resume

449

(1)

Conventional Resume Formats

450

(1)

Automated Applicant Tracking Systems

451

(4)

On-line Career Resources

455

(6)

The Application Letter

461

(3)

The Application Form

464

(1)

Reference Request Letters

465

(1)

Follow-up Letters

466

(5)

Information Sources

471

(16)

Published Materials

473

(4)

Electronic Media

477

(3)

On-Line Resources

480

(7)

Manual and Electronic File Management

487

(18)

The Filling Process

489

(1)

Indexing and Alphabetizing

489

(7)

Organizing and Maintaining Computer Data Files

496

(9)

Glossary A: Grammatical Terms Used in A Handbook for Office Workers

505

(20)

Glossary B: Glossary of Computer and Internet Terms

525

(16)

Index

541

What is included with this book?

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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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HOW 9 A Handbook for Office Workers

Summary

Table of Contents

Supplemental Materials