How Did That Happen? : Holding People Accountable for Results the Positive, Principled Way

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How Did That Happen? : Holding People Accountable for Results the Positive, Principled Way by Connors, Roger (Author); Smith, Tom (Author), 9781591842583
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  • ISBN: 9781591842583 | 1591842581
  • Cover: Hardcover
  • Copyright: 8/11/2009

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From the bestselling authors of "The Oz Principle" comes a collection of new strategies for holding people accountable while building morale. The authors show how to establish clear expectations and manage the unmet expectations that inevitably occur.
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