How Did That Happen? : Holding People

From the bestselling authors of "The Oz Principle" comes a collection of new strategies for holding people accountable while building morale. The authors show how to establish clear expectations and manage the unmet expectations that inevitably occur.

Tom Smith is a cofounder of Partners In Leadership, Inc., the premier provider of Accountability Training Services around the world.

Introduction	p. 1
The Outer Ring	p. 13
Form Expectations	p. 34
Communicate Expectations	p. 54
Align Expectations	p. 75
Inspect Expectations	p. 97
The Inner Ring	p. 123
Examine Motivation	p. 144
Evaluate Training	p. 168
Assess Accountability	p. 190
Consider Culture	p. 212
Conclusion	p. 234
Appendix	p. 242
Index	p. 245
Table of Contents provided by Ingram. All Rights Reserved.

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How Did That Happen? : Holding People Accountable for Results the Positive, Principled Way

Summary

Author Biography

Table of Contents

Supplemental Materials